Role: Associate Engineer, SRE Data Video (SRE I)

Working Location: Bethpage, NY

Employment Type: Full-time

Level: SRE I

Role Overview

We are looking for an Associate Engineer, SRE Data Video (SRE I) to support the reliability, performance, and availability of data and video systems. The role involves monitoring system health, identifying and troubleshooting issues, supporting operational activities, and working with technical teams to maintain reliable services.

Job Duties and Responsibilities

• Support the reliability and availability of data and video systems.
• Monitor system performance, health, and operational metrics.
• Identify, investigate, and troubleshoot system issues and service disruptions.
• Assist in analyzing logs, system data, and performance information to identify potential issues.
• Support incident management and resolution of production issues.
• Work with engineering and technical teams to investigate and resolve system-related problems.
• Assist with identifying recurring issues and opportunities for improving system reliability.
• Support routine operational and maintenance activities for data and video environments.
• Follow established procedures for system monitoring, troubleshooting, and incident resolution.
• Document technical issues, resolutions, and operational procedures.
• Assist with improving operational processes and reducing repetitive manual activities.
• Participate in reliability and performance improvement initiatives.
• Support system changes and deployments while following established operational practices.

Required Skills & Qualifications

• Knowledge of Site Reliability Engineering (SRE) principles and practices.
• Understanding of data and video technology environments.
• Basic understanding of system monitoring, performance, and availability.
• Ability to troubleshoot technical and system-related issues.
• Good understanding of logs, system metrics, and operational data.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with engineering and technical teams.
• Good communication and documentation skills.
• Ability to work in a fast-paced technical environment.
• Willingness to learn and work with new technologies and tools.

Key Focus Areas

• SRE Operations: System reliability, availability, and performance.
• Data & Video: Supporting data and video service environments.
• Monitoring & Troubleshooting: Identifying and resolving system issues.
• Incident Management: Supporting production incidents and service restoration.
• Continuous Improvement: Improving reliability, operational processes, and efficiency.