Zenith System Solutions
Zenith System Solutions
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Software Architecture
Pune
Posted 5 hours ago

Role: C++ Video Engineer – Multimedia Processing

Job ID: SR.No-14

Employment Type: Full Time

Role Overview

We are looking for a C++ Video Engineer with strong knowledge of modern C++ and multimedia processing. The role focuses on handling video and audio files, working with FFmpeg libraries, and optimizing media processing pipelines. The ideal candidate should understand video and audio codecs, container formats, synchronization, and real-time media performance.

Job Duties and Responsibilities

  • Develop and maintain multimedia processing solutions using modern C++ (C++17 or later).
  • Implement efficient memory management and multithreaded processing for media applications.
  • Read, write, demultiplex, and multiplex multimedia files.
  • Work with FFmpeg libraries, including libavformat, libavcodec, libavutil, libswscale, and libswresample.
  • Process multimedia container formats such as MP4, MOV, MXF, and MKV.
  • Work with video codecs such as H.264, HEVC, ProRes, and DNx, along with audio codecs such as AAC and PCM.
  • Handle pixel formats, color spaces, chroma subsampling, and bit depth.
  • Implement and troubleshoot audio/video synchronization, timecode, and variable or drop-frame rates.
  • Analyze and optimize the performance of multimedia processing pipelines.
  • Collaborate with engineering teams to improve media processing quality, reliability, and efficiency.

Required Qualifications and Skills

  • Strong knowledge of modern C++ (C++17 or later).
  • Understanding of memory management, multithreading, and performance optimization.
  • Hands-on experience reading, writing, demultiplexing, and multiplexing multimedia files.
  • Practical experience with FFmpeg and its core libraries.
  • Knowledge of multimedia container formats, video codecs, and audio codecs.
  • Understanding of pixel formats, color spaces, chroma subsampling, and bit depth.
  • Knowledge of audio/video synchronization, timecode, and frame-rate handling.
  • Strong debugging and problem-solving skills.

Preferred Qualifications

  • Experience in broadcast, live production, or post-production environments.
  • Experience with hardware-accelerated video encoding and decoding technologies such as NVIDIA NVENC, Intel Quick Sync, and Apple VideoToolbox.
  • Familiarity with streaming protocols such as RTP, RTSP, SRT, or NDI.
  • Experience with GStreamer or Microsoft Media Foundation.
  • Experience profiling and optimizing real-time media pipelines.

Technical Skills / Tech Stack

  • Programming Language: C++17 or later
  • Multimedia Framework: FFmpeg
  • FFmpeg Libraries: libavformat, libavcodec, libavutil, libswscale, libswresample
  • Container Formats: MP4, MOV, MXF, MKV
  • Video Codecs: H.264, HEVC, ProRes, DNx
  • Audio Codecs: AAC, PCM
  • Hardware Acceleration: NVIDIA NVENC, Intel Quick Sync, Apple VideoToolbox
  • Streaming Protocols: RTP, RTSP, SRT, NDI
  • Additional Frameworks: GStreamer, Microsoft Media Foundation

Job Features

Job Category

Full time

Role: C++ Video Engineer – Multimedia Processing Job ID: SR.No-14 Employment Type: Full…

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Software Architecture
Pune
Posted 5 hours ago

Role: Chief Architect – C++ & Enterprise Software Architecture

Job ID: SR.No-101

Employment Type: Full Time

Experience: 10+ Years

Role Overview

We are looking for an experienced Chief Architect to define and guide enterprise-wide technology architecture and long-term technical strategy. The role requires a strong software engineering background, with expertise in modern C++, distributed systems, cloud platforms, and large-scale software architecture. The ideal candidate will ensure that technology decisions support business objectives while improving scalability, performance, security, and reliability across platforms. This role also involves architecture governance, technology roadmapping, modernization initiatives, and collaboration with engineering, product, security, and business leadership.

Job Duties and Responsibilities

Required Skills & Experience:

  • 10+ years of experience in enterprise architecture, solution architecture, or technical leadership roles.
  • Deep knowledge of modern cloud platforms (e.g., Azure, AWS, GCP).
  • Strong experience with distributed systems, integrations, APIs, and data architectures.
  • Track record of leading large‑scale digital transformation or modernization initiatives.
  • Ability to navigate complex stakeholder environments and influence at executive levels.
  • Strong communication skills and the ability to articulate complex technology concepts to non‑technical audiences.
  • Experience in a global or multi‑business-unit organization is preferred
  • Prior leadership of architecture teams or communities of practice is preferred
  • Certifications such as TOGAF, SAFe Architect, Azure/AWS Architect are advantageous.
  • Experience with enterprise SaaS, cybersecurity frameworks, or data platforms (e.g., analytics, AI/ML).

Key Responsibilities

  • Define the enterprise architecture strategy and long‑term technology vision.
  • Ensure architectural decisions support business growth, scalability, and digital transformation.
  • Develop and maintain target-state architectures across applications, data, infrastructure, and integration layers.

Leadership & Governance

  • Lead the architecture function
  • Establish architecture principles, frameworks, standards, and design patterns.
  • Chair architecture governance forums and ensure adherence across teams.

Technology Road mapping

  • Own the enterprise technology roadmap, in partnership with CPTO leadership and the IT function.
  • Assess emerging technologies and guide adoption where they create value.
  • Identify technical debt, define remediation strategies, and prioritize investments in agreement with product management and CPTO leadership.

Solution Oversight

  • Provide architectural oversight for major programs, projects, and platforms.
  • Ensure solutions meet requirements for security, compliance, performance, and reliability.
  • Guide teams in creating well‑structured, API‑driven, modular, and cloud‑native architectures.

Cross‑Functional Collaboration

  • Collaborate with business leaders to translate strategic objectives into architectural capabilities.
  • Collaborate with engineering and product teams to design solutions aligned with the enterprise blueprint.
  • Work closely with cybersecurity and data governance teams on secure design and risk mitigation.

Standards, Quality & Best Practices

  • Promote engineering excellence and modern development practices (e.g., DevOps, CI/CD, micro services, APIs).
  • Define reference architectures and reusable patterns.
  • Foster a culture of innovation, knowledge sharing, and technical mentorship.

Job Features

Job Category

Full time

Role: Chief Architect – C++ & Enterprise Software Architecture Job ID: SR.No-101 Employment…

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Software Development
Pune
Posted 5 hours ago

Role: Delphi Software Developer – C#/.NET Modernization

Job ID: Sr.No-32

Employment Type: Full Time

Experience: 4+ Years

Role Overview

We are looking for an experienced Delphi Software Developer with strong knowledge of Object Pascal and an interest in C# and the .NET ecosystem. The role involves maintaining and enhancing existing Delphi applications while supporting the gradual migration of legacy systems to modern C# technologies. The ideal candidate should have strong debugging skills, sound software engineering knowledge, and the ability to develop reliable, maintainable solutions.

Job Duties and Responsibilities

  • Maintain, troubleshoot, and enhance existing Delphi-based applications.
  • Collaborate with cross-functional teams to design and implement new features.
  • Contribute to the phased migration of Delphi code to C# across multiple releases.
  • Ensure code quality, scalability, performance, and maintainability.
  • Participate in technical discussions and contribute to architectural decisions.
  • Identify and resolve software defects and technical issues.
  • Support legacy application modernization and code refactoring.
  • Mentor junior developers and contribute to knowledge sharing within the team.

Required Qualifications and Skills

  • More than 4 years of hands-on experience in Delphi (Object Pascal) development.
  • Strong understanding of software engineering principles, object-oriented programming (OOP), and design patterns.
  • Working knowledge of C# and the .NET Framework/.NET Core, or a strong interest in learning these technologies.
  • Experience maintaining, debugging, refactoring, or modernizing legacy applications.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work independently and collaborate effectively with team members.
  • Good understanding of code quality, application performance, and maintainable software design.

Preferred Qualifications

  • Experience with Delphi-to-C# migration or similar application modernization projects.
  • Exposure to modern UI frameworks and web technologies.
  • Familiarity with Git or other version control systems.
  • Understanding of CI/CD practices and software release processes.
  • Experience working with cross-functional development teams.

Technical Skills / Tech Stack

  • Primary Language: Delphi / Object Pascal
  • Secondary Language: C#
  • Frameworks: .NET Framework, .NET Core
  • Core Concepts: OOP, design patterns, software architecture
  • Development Practices: Debugging, refactoring, legacy system modernization
  • Version Control: Git
  • DevOps: CI/CD fundamentals
  • Additional Exposure: Modern UI frameworks and web technologies

Job Features

Job Category

Full time

Role: Delphi Software Developer – C#/.NET Modernization Job ID: Sr.No-32 Employment Type: Full…

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Software Development
Pune
Posted 5 hours ago

Role: C++ Developer – Windows Kernel-Mode Driver & Multimedia

Job ID: SR.No-101

Employment Type: Full Time

Experience: 4+ Years

Role Overview

We are looking for an experienced C++ Developer with strong knowledge of modern C++, Windows kernel-mode drivers or multimedia frameworks, and real-time media processing. The ideal candidate should have hands-on experience with multimedia file handling, FFmpeg, audio/video codecs, network programming, and performance optimization across CPU and GPU pipelines.

Job Duties and Responsibilities

  • Design, develop, and maintain high-performance C++ software for real-time video, audio, and data transmission over IP networks.
  • Develop and optimize GPU-accelerated video encoding and decoding pipelines for formats such as H.264 and HEVC.
  • Implement low-latency networking, synchronization, and data handling for live media streams.
  • Read, write, demultiplex, and multiplex multimedia files using relevant multimedia libraries and tools.
  • Work with multimedia containers, codecs, pixel formats, color spaces, and audio/video synchronization.
  • Develop and optimize multithreaded applications for efficient CPU and GPU utilization.
  • Perform performance profiling, debugging, and optimization of real-time media pipelines.
  • Collaborate with cross-functional R&D teams on architecture, software integration, and performance improvements.
  • Participate in code reviews and follow modern C++ coding standards and best practices.
  • Maintain technical documentation, test coverage, and continuous integration for developed modules.
  • Support cross-platform development and troubleshooting across Windows, Linux, and macOS environments.

Required Qualifications and Skills

  • 4+ years of professional experience in C++ software development.
  • Strong knowledge of modern C++ (C++17 or later), including templates, STL, memory management, and object-oriented programming.
  • Experience with multithreaded and multicore programming.
  • Hands-on experience with socket-level network programming and protocols such as TCP/IP, UDP, and mDNS.
  • Experience in cross-platform software development across Windows, Linux, and macOS.
  • Experience working with large codebases and version control tools such as Git; familiarity with Jira.
  • Strong debugging, analytical, and performance optimization skills.
  • Understanding of web technologies, web services, application servers, and RESTful APIs.
  • Experience with Windows kernel frameworks, kernel-mode drivers, or multimedia frameworks.
  • Ability to communicate effectively and collaborate with distributed teams.

Technical Skills – Multimedia Engineering

  • C++ Development: Modern C++17+, memory management, STL, templates, and multithreading.
  • FFmpeg: Practical experience with libavformat, libavcodec, libavutil, libswscale, and libswresample.
  • Multimedia File Handling: Reading, writing, demuxing, and muxing multimedia files.
  • Container Formats: MP4, MOV, MXF, and MKV.
  • Video Codecs: H.264, HEVC, ProRes, and DNx.
  • Audio Codecs: AAC and PCM.
  • Video Processing: Pixel formats, color spaces, chroma subsampling, and bit depth.
  • Media Synchronization: Audio/video sync, timecode, variable frame rates, and drop-frame rates.
  • Networking: TCP/IP, UDP, mDNS, and socket-level programming.
  • Performance Optimization: CPU/GPU profiling and real-time media pipeline optimization.

Preferred Qualifications

  • Experience in broadcast, live production, or post-production environments.
  • Knowledge of hardware-accelerated encoding and decoding technologies such as NVIDIA NVENC, Intel Quick Sync, and Apple VideoToolbox.
  • Experience with streaming protocols such as RTP, RTSP, SRT, or NDI.
  • Familiarity with GStreamer or Microsoft Media Foundation.
  • Hands-on experience with Windows kernel-mode driver development or multimedia framework internals.
  • Experience optimizing low-latency, real-time audio and video processing systems.

Job Features

Job Category

Full time

Role: C++ Developer – Windows Kernel-Mode Driver & Multimedia Job ID: SR.No-101 Employment…

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Software Development
Pune
Posted 5 hours ago

Role: .NET Developer – Kubernetes and Helm

Job ID: SR.No-15

Employment Type: Full Time

Role Overview

We are looking for a skilled .NET Developer with expertise in Kubernetes, Helm, and distributed systems to develop and maintain scalable cloud-native applications. The role focuses on building backend services, automating deployments, managing distributed storage, and implementing secure, event-driven architectures. The ideal candidate will have strong hands-on experience with C#, .NET Core, container orchestration, and infrastructure automation, along with excellent English communication skills for international collaboration.

Job Duties and Responsibilities

  • Backend Services & APIs: Develop .NET Core microservices with REST APIs and dynamically generated GraphQL endpoints.
  • Distributed Storage Systems: Implement multi-site replication, versioning, backup and restore policies, and high-availability patterns.
  • Kubernetes Deployment Automation: Develop custom C# tools that simplify infrastructure management and support multiple deployment targets.
  • Cloud-Native Infrastructure: Manage container orchestration, service meshes, automated certificate management, and network configuration.
  • Event-Driven Architecture: Design asynchronous, eventually consistent systems with distributed coordination.
  • Security & Authentication: Integrate OAuth 2.0 and OpenID Connect single sign-on (SSO) across platform components.
  • Microservices Development: Build backend services that deliver customer-facing capabilities, including AI integration.
  • Comprehensive Testing: Develop automated test suites, including validation of full multi-cluster scenarios.

Required Qualifications and Skills

Backend & Distributed Systems (Must-Have)

  • Strong experience with .NET Core and C#, including async/await, dependency injection, and .NET 6 or later.
  • Expertise in Kubernetes deployments, persistent storage, multi-node clusters, and Helm charts.
  • Understanding of distributed systems, eventual consistency, message brokers such as RabbitMQ, and asynchronous programming patterns.
  • Experience with Docker or Podman, multi-stage builds, and container orchestration.
  • Knowledge of cloud object storage patterns, including S3-compatible systems and replication strategies.
  • Experience with NoSQL databases, indexing, and search platforms.
  • Fluent English communication skills, both written and spoken, for international collaboration.

DevOps & Infrastructure (Highly Valued)

  • Experience with CI/CD, GitHub Actions, automated pipelines, and Infrastructure as Code (IaC).
  • Familiarity with AWS services such as EC2, S3, and EKS, or equivalent cloud platforms.
  • Knowledge of OAuth 2.0, OpenID Connect, JWT, and enterprise identity providers.
  • Experience with PowerShell or Bash scripting and deployment automation.
  • Familiarity with observability tools, metrics, and logging.

Preferred Qualifications

  • Frontend development experience with Vue.js and TypeScript for full-stack collaboration.
  • Knowledge of media workflows or the broadcast industry.
  • Experience with multi-region and multi-cloud deployment patterns.

Job Features

Job Category

Full time

Role: .NET Developer – Kubernetes and Helm Job ID: SR.No-15 Employment Type: Full…

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Software Development
Pune
Posted 5 hours ago

Role: C#/.NET/WPF Desktop Application Developer

Job ID: SR. No-93

Employment Type: Full Time

Role Overview

We are looking for a skilled C#/.NET Developer with strong experience in desktop application development and cross-platform UI frameworks. The ideal candidate should be proficient in building responsive, high-performance desktop applications using modern .NET technologies, MVVM architecture, and native library integration. The role involves developing reliable desktop software, optimizing application performance, and supporting deployment across Windows and macOS environments.

Job Duties and Responsibilities

  • Design, develop, and maintain desktop applications using C# and .NET 8 or later.
  • Develop asynchronous and highly responsive applications using async/await and task-based concurrency.
  • Build cross-platform desktop user interfaces using frameworks such as Avalonia, .NET MAUI, Uno Platform, or WPF.
  • Implement MVVM architecture, data binding, custom controls, and UI styling.
  • Integrate C# applications with native C/C++ libraries using P/Invoke or other interoperability mechanisms.
  • Manage application packaging, deployment, and distribution across Windows and macOS.
  • Troubleshoot application performance, stability, and responsiveness issues.
  • Collaborate with developers, QA teams, and other stakeholders to deliver high-quality desktop software.

Required Qualifications and Skills

  • Strong hands-on experience with C# and .NET 8 or later.
  • Strong understanding of async/await, Tasks, and task-based concurrency.
  • Experience developing desktop applications.
  • Experience with at least one of the following UI frameworks:
    • Avalonia
    • .NET MAUI
    • Uno Platform
    • WPF
  • Strong knowledge of MVVM architecture, data binding, custom controls, and styling.
  • Experience with P/Invoke or C#/C++ native interoperability.
  • Experience with application packaging and deployment for Windows and macOS.
  • Good understanding of the software development lifecycle, debugging, and performance optimization.

Preferred Qualifications

  • Experience with .NET memory management and performance profiling.
  • Knowledge of profiling tools such as dotMemory, PerfView, or Visual Studio Profiler.
  • Exposure to NDI, NDI SDK, or other media and streaming SDKs.
  • Experience working with multimedia, video, audio, or real-time applications.
  • Familiarity with cross-platform application architecture and deployment.

Job Features

Job Category

Full time

Role: C#/.NET/WPF Desktop Application Developer Job ID: SR. No-93 Employment Type: Full Time…

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AI
St. Louis, Missouri (MO)
Posted 5 hours ago

Role: Senior Tech Mobile Agentic AI Developer

Job ID: DOX1JP00011578

Employment Type: Contract

Experience: 10+ Years

Work Mode: Onsite – Client Interview and Worksite

Role Overview

We are looking for an experienced AI/ML Developer to design, develop, and deploy production-ready Agentic AI solutions that support field technicians. The role focuses on building LLM-powered agents, multi-agent orchestration systems, and advanced Retrieval-Augmented Generation (RAG) pipelines. The ideal candidate will have strong Python development skills, hands-on experience with LLM frameworks, and expertise in building scalable, reliable AI applications for real-world use cases.

Job Duties and Responsibilities

  • Design and develop LLM-powered agents using LangGraph and LangChain frameworks.
  • Build and enhance multi-agent orchestration pipelines with conditional routing, state management, and error recovery.
  • Develop RAG pipelines with hybrid search (semantic and keyword), re-ranking, and Reciprocal Rank Fusion.
  • Implement tool-calling agents with parallel API execution, sequential enrichment chains, and summarization.
  • Build real-time streaming capabilities using WebSocket and Server-Sent Events (SSE) for conversational AI.
  • Integrate with Azure OpenAI APIs using circuit breaker patterns and fallback chains.
  • Implement prompt engineering and dynamic prompt management using database-backed storage and in-memory caching.
  • Design and implement multimodal AI features, including image analysis using vision models.
  • Write production-quality Python code with error handling, logging, observability, and unit tests.
  • Participate in code reviews, architecture discussions, and sprint delivery.

Required Qualifications

Must-Have Skills

  • 10+ years of software development experience, with strong Python expertise in production environments.
  • 2+ years of hands-on LLM development experience using LangChain, LangGraph, or equivalent frameworks.
  • Experience developing RAG pipelines, including embeddings, vector search, re-ranking, and answer generation.
  • Experience with LLM APIs, including OpenAI Chat Completions, Responses API, streaming, and tool calling.
  • Strong asynchronous Python development skills using asyncio, httpx, and FastAPI.
  • Prompt engineering expertise, including system prompts, few-shot prompting, and structured JSON output.
  • Experience with circuit breaker patterns, retry logic, and resilient service design.
  • Experience with PostgreSQL and asynchronous ORMs, including SQLAlchemy Async and Alembic.
  • Familiarity with Git, CI/CD, Docker, and Kubernetes fundamentals.
  • Strong system design skills covering microservices, distributed systems, and API design.

Nice-to-Have Skills

  • Experience with LangGraph StateGraph, including conditional edges, node pipelines, and compiled graphs.
  • Knowledge of multi-agent systems, orchestration, routing, and role-based access control (RBAC).
  • Experience with Langfuse or similar LLM observability tools for tracing, token usage, and latency monitoring.
  • Experience with WebSocket and SSE streaming protocols.
  • Knowledge of multimodal AI, vision models, and image analysis.
  • Experience with vector databases such as OpenSearch, Pinecone, and pgvector.
  • Familiarity with AWS services, including Aurora PostgreSQL, SSM, IAM, and EKS.
  • Telecommunications or field service domain experience.

Job Features

Job Category

Contract

Role: Senior Tech Mobile Agentic AI Developer Job ID: DOX1JP00011578 Employment Type: Contract…

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IT
Nearshore, St. Louis, Missouri (MO)
Posted 5 hours ago

Role: Senior BMC Helix Developer / Administrator

Employment Type: Full Time

Experience: 5+ Years

Working Location: Nearshore (Nearshore Candidates Only)

Role Overview

We are looking for an experienced Senior BMC Helix Developer / Administrator to manage, maintain, and enhance an enterprise IT Service Management (ITSM) platform. The role involves platform administration, custom development, API integrations, production support, monitoring, and user experience improvements. The ideal candidate will have strong hands-on experience with BMC Helix modules, enterprise integrations, workflow automation, and platform optimization, along with the ability to troubleshoot complex production issues and support ongoing migration initiatives.

Job Duties and Responsibilities

Platform Support & Operations

  • Serve as a Tier-3 subject matter expert for production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules.
  • Investigate and resolve submission failures, approval errors, workflow exceptions, authentication issues, and integration faults, with the ability to trace aggregate metrics to individual user failures.
  • Perform root cause analysis on platform, configuration, and custom code issues, documenting incidents and permanent fixes.
  • Participate in an on-call rotation for critical platform outages and major submission or approval failures.
  • Manage environment promotion (Dev → QA → Prod), change control, and release validation for platform configurations and customizations.

Monitoring, KPIs & Platform Health

  • Build and maintain native monitoring and KPI dashboards with 15-minute refresh intervals to track login health, form and catalog usage, submission success and failure rates, approval integrity, and integration health.
  • Configure and optimize AR System audit, custom KPI snapshot tables, scheduled escalations and filters, and operational reports.
  • Define and tune alert thresholds for submission failure spikes, integration errors, and authentication anomalies.
  • Provide platform health and adoption metrics to technology operations leadership, distinct from ticket volume and queue metrics.

Development & Configuration

  • Design, build, and maintain platform customizations, including forms, workflows, filters, escalations, process definitions, and record definitions using Innovation Studio / Helix Platform, as applicable.
  • Develop and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences, including PC Store fulfillment flows.
  • Configure and optimize Incident and Change intake in Smart IT, focusing on reliable submissions, validation, templates, and approval paths rather than ticket tracking and reporting.
  • Consolidate Service Desk forms, reduce form sprawl, retire unused forms, and standardize intake paths.
  • Deliver UI/UX improvements across Digital Workplace and Smart IT, including layouts, field logic, validation messages, mobile usability, and branding consistency.

Integrations & APIs

  • Build and maintain REST API integrations between the platform and enterprise systems, including:
    • PubSub for event messaging.
    • SailPoint for identity lifecycle management and provisioning.
    • Device42 for asset and inventory management supporting PC Store.
    • IT automation platforms.
    • HRIS event triggers for hire, transfer, and termination workflows.
  • Develop middleware, webhooks, and custom integration layers using AR REST API, Helix Platform API, and Digital Workplace APIs.
  • Implement robust error handling, retry logic, correlation IDs, and integration failure logging aligned with KPI and support requirements.
  • Manage API authentication, service accounts, OAuth / RSSO, and least-privilege access for integrations.

AI & Automation

  • Evaluate, configure, and extend platform AI capabilities, including HelixGPT, cognitive service desk features, intelligent search, and virtual agents or chatbots, where licensed and appropriate.
  • Integrate AI-assisted features with approved knowledge sources, documentation platforms, and service catalog content.
  • Automate repetitive platform tasks, including provisioning workflows, approval routing, data synchronization, and self-healing integration retries.
  • Ensure AI integrations comply with security, data classification, and privacy policies, preventing unauthorized exposure of personally identifiable information (PII).

Governance, Security & Documentation

  • Enforce role-based access control (RBAC), field-level security, and data access controls, including anonymous aggregate reporting with restricted drill-down access for failure investigations.
  • Maintain technical documentation, including architecture diagrams, integration specifications, runbooks, form catalogs, and release notes.
  • Support SOX-relevant workflows, such as HR access provisioning, with appropriate auditability and approval integrity.
  • Collaborate with Security, Identity and Access Management (IAM), and Compliance teams on access reviews, service account governance, and integration security.

Migration & Continuous Improvement

  • Support ongoing migration initiatives from legacy ITSM platforms to BMC Helix, covering PC Store, Service Desk, Incident/Change, HR workflows, and form consolidation.
  • Identify decommissioning candidates, including unused forms and redundant intake paths, using platform usage analytics.
  • Recommend and implement platform optimizations covering performance tuning, filter efficiency, escalation scheduling, and catalog user experience improvements.

Required Qualifications

Experience

  • 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
  • 3+ years in a senior developer, administrator, or technical lead role on Helix or an equivalent ITSM platform.
  • Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
  • Proven experience building and maintaining REST API integrations between Helix and external enterprise systems.
  • Experience configuring Incident, Change, and Request modules, including workflows, approvals, templates, and self-service intake.
  • Experience operating multi-tier Helix environments, including AR Server, Mid-tier, RSSO/SSO, and database layers.

Technical Skills

  • AR System: Forms, active links, filters, escalations, permissions, audit configuration, and SQL/reporting on the AR schema.
  • Helix Platform / Innovation Studio: Record definitions, views, processes, rules, and deployment.
  • Digital Workplace & Service Catalog: Service definitions, catalog items, questionnaires, and approval mappings.
  • Smart IT: Configuration, plugins, and incident, change, and task creation flows.
  • Integration: REST/SOAP APIs, webhooks, JSON/XML, OAuth 2.0, SAML, API keys, and service accounts.
  • Scripting & Development: Java, JavaScript, or equivalent technologies for AR filters, web APIs, and custom extensions.
  • Database: SQL queries and performance analysis using SQL Server and/or Oracle.
  • Reporting: Native platform reporting, dashboards, Pentaho, or equivalent BI tools within the platform ecosystem.

Soft Skills

  • Strong problem-solving and analytical skills, with the ability to diagnose failures using audit trails and logs.
  • Excellent communication skills and the ability to explain technical issues to business stakeholders and service owners.
  • Ability to prioritize tasks in a migration environment with competing demands and tight timelines.
  • Attention to detail and strong technical documentation practices.

Preferred Qualifications

  • Extensive experience with BMC Helix 25.x / 26.x.
  • Experience with BMC Helix AI, HelixGPT, or cognitive chatbot configuration and integration.
  • Familiarity with SailPoint, Device42, or similar IAM/CMDB platforms.
  • Experience building KPI and observability frameworks using native platform tools, audit-based metrics, custom snapshot tables, and scheduled aggregation.
  • ITIL Foundation certification or practical knowledge of ITSM processes, including Incident, Change, Request, and Catalog.
  • Experience in telecommunications, media, or large enterprise environments.
  • Exposure to ServiceNow migration projects, on either the source or target side.
  • Experience with SOX-controlled access provisioning workflows.
  • Java development for AR System APIs and Mid-tier extensions.
  • Familiarity with Git and CI/CD for platform deployment pipelines.

Key Skills at a Glance

  • Platform: BMC Helix, BMC Remedy, AR System, Smart IT, Digital Workplace
  • Development: Java, JavaScript, forms, filters, workflows, escalations
  • Integration: REST/SOAP APIs, webhooks, JSON/XML, OAuth 2.0, SAML
  • Automation: Approval routing, provisioning, data synchronization, retry mechanisms
  • Monitoring: KPI dashboards, audit trails, platform health, observability
  • Database & Reporting: SQL Server, Oracle, Pentaho, native dashboards
  • Security & Governance: RBAC, IAM, SOX controls, data privacy
  • Migration: Legacy ITSM migration, form consolidation, platform optimization

Job Features

Job Category

Full time

Role: Senior BMC Helix Developer / Administrator Employment Type: Full Time Experience: 5+…

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Software Development
St. Louis, Missouri (MO)
Posted 6 hours ago

Role: Lead Java Developer – AI

Job ID: DOX1JP00011512

Employment Type: Full Time

Experience: 8+ Years

Work Mode: Onsite – Client Interview and Worksite Preferred

Role Overview

We are looking for an experienced Lead Java Developer to design, develop, and deliver scalable microservices and cloud-native applications. The ideal candidate will have strong expertise in Java, Spring Boot, cloud technologies, and distributed systems, along with the ability to lead engineering teams and drive application modernization. Experience in telecommunications, identity management, billing systems, and customer self-service platforms will be an advantage.

Job Duties and Responsibilities

  • Architect and lead the development of robust Java-based microservices using Spring Boot and related frameworks.
  • Guide and mentor engineering teams, promoting best practices in software design, testing, and DevOps.
  • Lead cloud-native solution design and deployment using AWS, Kubernetes, and Docker.
  • Design and implement event-driven systems using Apache Kafka and messaging frameworks such as Apache Camel.
  • Collaborate with cross-functional teams to align technical solutions with business goals and customer needs.
  • Drive application modernization, including monolith-to-microservices transformations and legacy system integrations.
  • Implement and improve CI/CD pipelines, automated testing, and observability practices.
  • Lead initiatives involving identity management, billing systems, and customer self-service platforms.
  • Ensure secure coding practices, performance optimization, scalability, and production readiness.
  • Maintain technical documentation and promote knowledge sharing across engineering teams.

Required Qualifications

  • 8+ years of professional experience in Java development, including enterprise-scale microservices.
  • 5+ years of experience with cloud platforms, preferably AWS, including architecture and deployment.
  • Proven experience with Spring Boot, GraphQL, and Node.js in backend development.
  • Strong background in event-driven architectures and messaging systems, including Kafka and Apache Camel.
  • Experience leading application modernization and digital transformation projects.
  • Expertise in containerization and orchestration using Docker and Kubernetes.
  • Familiarity with service meshes such as Istio, API gateways such as Zuul and NGINX, and authentication protocols such as OAuth2 and SAML.
  • Proficiency in CI/CD tools such as GitLab and Jenkins, observability tools such as DataDog and Sumo Logic, and distributed tracing.
  • Strong understanding of telecommunications systems, including identity, billing, and device management.
  • Excellent communication and stakeholder engagement skills.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Preferred Qualifications

  • Telecommunications industry experience, including customer identity, billing systems, and network equipment management.
  • Full-stack development experience using React or Angular for internal tools.
  • Familiarity with Agile/Scrum methodologies and SAFe frameworks.
  • Experience in cloud-native tool development and internal platform engineering.

Job Features

Job Category

Full time

Role: Lead Java Developer – AI Job ID: DOX1JP00011512 Employment Type: Full Time…

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AI-ML
Denver, Colorado
Posted 6 hours ago

Role: Lead GenAI / AI-ML SME – Network Anomaly Agentic Program

Job ID: DOX1JP00011511

Employment Type: Full Time

Work Mode: Onsite – Client Interview and Worksite

Role Overview

We are looking for a Lead GenAI / AI-ML Subject Matter Expert (SME) to lead the design and development of an Agentic AI solution focused on network anomaly detection, investigation, and operational intelligence. The role requires hands-on expertise in LLM-powered agents, Retrieval-Augmented Generation (RAG), prompt engineering, and AI solution architecture. The ideal candidate will combine strong Python development skills with technical leadership and consulting abilities to translate network operations requirements into scalable AI solutions. Production monitoring experience is an added advantage, while the primary focus remains on AI architecture, agent development, RAG implementation, and network anomaly use cases.

Job Duties and Responsibilities

  • Serve as the AI/ML SME for a network anomaly Agentic AI program, providing guidance on solution design, technical direction, and implementation approaches.
  • Design and develop LLM-powered agents and multi-agent workflows for network anomaly detection, triage, root-cause investigation, and operational insight generation.
  • Build RAG capabilities using network data, technical documentation, incident history, knowledge bases, and operational procedures.
  • Lead prompt engineering, tool calling, agent routing, structured outputs, and evaluation methods to ensure reliable AI-assisted network operations.
  • Collaborate with architects, engineers, data teams, product owners, and client stakeholders to translate business and network operations requirements into actionable AI capabilities.
  • Support code reviews, architecture discussions, sprint delivery, technical documentation, and knowledge sharing across the GenAI engineering team.

Required Qualifications and Skills

  • Strong Python software engineering experience with hands-on delivery of GenAI, AI/ML, or LLM-based applications.
  • Experience with LangChain, LangGraph, or equivalent Agentic AI frameworks.
  • Strong understanding of LLM APIs, tool calling, prompt engineering, structured outputs, streaming, and agent orchestration patterns.
  • Experience designing RAG solutions using embeddings, vector search, hybrid retrieval, re-ranking, and answer generation.
  • Ability to work as a technical SME with strong communication, consulting, solution design, and stakeholder management skills.
  • Working knowledge of cloud AI services, APIs, databases, observability, testing, and production deployment practices.
  • Experience with network operations, anomaly detection, incident analysis, telecommunications, or enterprise operations is preferred.

Preferred Certifications

  • AWS, Azure, or Google Cloud AI/ML certification.
  • Relevant certifications or training in artificial intelligence, machine learning, data engineering, cloud architecture, or software engineering.
  • Network, telecom, or operations-focused certifications.

Technical Skills / Tech Stack

Core AI / GenAI

  • Python
  • Large Language Models (LLMs)
  • LangChain and LangGraph
  • Retrieval-Augmented Generation (RAG)
  • Prompt engineering
  • Tool-calling agents and multi-agent workflows

Network Anomaly Program

  • Network anomaly detection
  • Incident triage
  • Root-cause investigation
  • Operational intelligence

Data and Search Technologies

  • Vector search and embeddings
  • Hybrid retrieval and re-ranking
  • OpenSearch
  • Pinecone
  • pgvector
  • PostgreSQL

Secondary Skills

  • Cloud AI services
  • Observability and monitoring
  • Testing and quality assurance
  • Production deployment practices
  • API and database integration

Key Skills at a Glance

  • Programming: Python
  • AI/ML: GenAI, LLMs, Agentic AI
  • AI Frameworks: LangChain, LangGraph
  • RAG & Search: Embeddings, vector search, hybrid retrieval, re-ranking
  • AI Engineering: Prompt engineering, tool calling, agent orchestration
  • Network Operations: Anomaly detection, incident triage, root-cause analysis
  • Data Technologies: OpenSearch, Pinecone, pgvector, PostgreSQL
  • Professional Skills: Technical leadership, consulting, solution design, stakeholder communication

Job Features

Job Category

Full time

Role: Lead GenAI / AI-ML SME – Network Anomaly Agentic Program Job ID:…

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IT
Pune
Posted 6 hours ago

Role: C++ and Applied Security

Experience: 7–10 Years

Employment Type: Full Time

Shift: General Shift

Interview Process: 2 Internal Rounds + 2 Client Interviews

Role Overview

We are looking for an experienced C++ and Applied Security professional to develop secure client-side applications and authentication features for Windows. The role focuses on identity management, device pairing, and authenticated NDI connections. The ideal candidate should have hands-on experience implementing cryptographic mechanisms and security protocols in real-world products, rather than only general C++ development.

Job Duties and Responsibilities

  • Strong modern C++ (C++17 or later), memory management, multithreading.
  • Windows application or service development with MSVC and CMake.
  • Hands-on use of OpenSSL at the API level: EC keys (P-256), signatures, HMAC, HKDF, AES-GCM.
  • JWT, JWS and JWK, including signature verification and key thumbprints.
  • Secure storage of keys and credentials on the client, such as DPAPI, PKCS#12 or the Windows certificate store.
  • Safe parsing of untrusted network input, and an understanding of attacks like replay, token substitution and algorithm confusion.

Required Skills

  • Proof of possession tokens such as DPoP (RFC 9449).
  • OAuth 2.0 and OpenID Connect on the client side, including PKCE, token refresh and revocation.
  • Device pairing or password authenticated key exchange (PAKE, SPAKE2).
  • TPM, HSM or secure element integration.
  • Experience with NDI or any media SDK.
  • User mode interfaces to kernel drivers.
  • Implementing from RFCs and testing against published test vectors.

Mandatory Skills

  • C++
  • Cryptography
  • OpenSSL

Key Skills at a Glance

  • Programming: Modern C++ (C++17 or later), MSVC, CMake
  • Cryptography: OpenSSL, EC keys, signatures, HMAC, HKDF, AES-GCM
  • Authentication: OAuth 2.0, OpenID Connect, DPoP, JWT, JWS, JWK
  • Windows Security: DPAPI, PKCS#12, Windows Certificate Store
  • Device Security: Device pairing, PAKE/SPAKE2, TPM, HSM
  • Testing & Standards: RFC implementation and published test vectors
  • Media Technology: NDI or other media SDKs
  • System Integration: User-mode interfaces to kernel drivers

Job Features

Job Category

Full time

Role: C++ and Applied Security Experience: 7–10 Years Employment Type: Full Time Shift:…

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IT
Bethpage, NY or Plano, TX
Posted 1 month ago

Role: Senior BMC Helix Developer Administrator

Working Location: Bethpage, NY / Plano, TX

Employment Type: Full-time

Location Flexibility: May consider candidates across the US & Canada

Compensation:

  • Onsite TX or Remote rest of US – $88
  • Onsite NY/NJ or Remote MA/CA/CT/WA – $100
  • Canada – $66
  • Nearshore – $55

Role Overview

We are looking for a Senior BMC Helix Developer Administrator with strong enterprise experience in BMC Remedy, AR System, and BMC Helix. The role involves platform administration, development, production support, monitoring, integrations, automation, security, migration, and continuous improvement across BMC Helix environments.

Job Duties and Responsibilities

  • Serve as a tier-3 subject matter expert for BMC Helix production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules.
  • Investigate and resolve submission failures, approval errors, workflow exceptions, authentication issues, and integration faults.
  • Perform root cause analysis on platform, configuration, and custom code issues.
  • Participate in on-call rotation for critical Helix platform outages and major submission/approval failures.
  • Manage environment promotion (Dev → QA → Prod), change control, and release validation for Helix configurations and customizations.

Monitoring, KPIs & Platform Health

  • Build and maintain Helix-native monitoring and KPI dashboards covering login health, form/catalog usage, submission success/failure rates, approval integrity, and integration health.
  • Configure and optimize AR System audit, custom KPI snapshot tables, scheduled escalations/filters, and operational reports.
  • Define and tune alert thresholds for submission failure spikes, integration errors, and authentication anomalies.
  • Provide platform health and adoption metrics distinct from ticket volume and queue metrics.

Development & Configuration

  • Design, build, and maintain Helix customizations including forms, workflows, filters, escalations, process definitions, and record definitions.
  • Develop and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences, including PC Store fulfillment flows.
  • Configure and optimize Incident and Change intake in Smart IT, including submission, validation, templates, and approval paths.
  • Implement Service Desk form consolidation to reduce form sprawl, retire unused forms, and standardize intake paths.
  • Deliver UI/UX improvements across DWP and Smart IT, including layout, field logic, validation messaging, mobile usability, and branding consistency.

Integrations & APIs

  • Build and maintain REST API integrations between Helix and enterprise systems, including:
    • PubSub
    • SailPoint
    • Device42
    • IT Automation platforms
    • HRIS event triggers
  • Develop middleware, webhooks, and custom integration layers using AR REST API, Helix Platform API, and DWP APIs.
  • Implement error handling, retry logic, correlation IDs, and integration failure logging.
  • Manage API authentication, service accounts, OAuth/RSSO, and least-privilege access for integrations.

AI & Automation

  • Evaluate, configure, and extend BMC Helix AI capabilities, including HelixGPT, cognitive service desk features, intelligent search, and virtual agent/chatbot capabilities.
  • Integrate AI-assisted features with approved knowledge sources and service catalog content.
  • Build automation for repetitive platform tasks, including provisioning workflows, approval routing, data synchronization, and self-healing integration retries.
  • Ensure AI integrations comply with security, data classification, and privacy policies.

Governance, Security & Documentation

  • Enforce RBAC, field-level security, and data access controls.
  • Maintain technical documentation including architecture diagrams, integration specifications, runbooks, form catalogs, and release notes.
  • Support SOX-relevant workflows with auditability and approval integrity.
  • Collaborate with Security, IAM, and Compliance teams on access reviews, service account governance, and integration security.

Migration & Continuous Improvement

  • Support ongoing ServiceNow → BMC Helix migration workstreams, including PC Store, Service Desk, Incident/Change, HR workflows, and form consolidation.
  • Identify decommission candidates using platform usage analytics.
  • Recommend and implement platform optimizations, including performance tuning, filter efficiency, escalation scheduling, and catalog UX improvements.

Required Qualifications

Experience

  • 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
  • 3+ years in a senior developer, administrator, or technical lead role on Helix or an equivalent ITSM platform.
  • Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
  • Proven experience building and maintaining REST API integrations between Helix and external enterprise systems.
  • Experience with Incident, Change, and Request module configuration, including workflows, approvals, templates, and self-service intake.
  • Experience operating multi-tier Helix environments, including AR Server, Mid-tier, RSSO/SSO, and database layers.

Technical Skills

  • AR System: Forms, active links, filters, escalations, permissions, audit configuration, SQL/reporting on AR schema.
  • Helix Platform / Innovation Studio: Record definitions, views, processes, rules, and deployment.
  • Digital Workplace & Service Catalog: Service definitions, catalog items, questionnaires, and approval mappings.
  • Smart IT: Configuration, plugins, incident/change/task creation flows.
  • Integration: REST/SOAP APIs, webhooks, JSON/XML, OAuth 2.0, SAML, API keys, and service accounts.
  • Scripting/Development: Java, JavaScript, or equivalent for AR filters, web APIs, and custom extensions.
  • Database: SQL query and performance analysis using SQL Server and/or Oracle.
  • Reporting: Helix native reporting, dashboards, Pentaho, or equivalent BI within the Helix ecosystem.

Soft Skills

  • Strong problem-solving and analytical skills with the ability to diagnose failures using audit trails and logs.
  • Excellent communication skills with the ability to translate technical issues for business stakeholders and service owners.
  • Ability to prioritize work in a migration environment with competing demands and tight timelines.
  • Detail-oriented with strong documentation habits.

Preferred Qualifications

  • Extensive experience with BMC Helix 25.x / 26.x.
  • Experience with BMC Helix AI / HelixGPT / cognitive chatbot configuration and integration.
  • Familiarity with SailPoint, Device42, or similar IAM/CMDB platforms.
  • Experience building KPI/observability frameworks using Helix-native tooling.
  • ITIL Foundation or practical ITSM process knowledge.
  • Experience in telecommunications, media, or large enterprise environments.
  • Exposure to ServiceNow migration projects.
  • Experience with SOX-controlled access provisioning workflows.
  • Java development for AR System API and Mid-tier extensions.

Familiarity with Git and CI/CD for Helix deployment pipelines.

Key Skills at a Glance

  • Platform: BMC Helix
  • ITSM: Incident, Problem, Change, Request & Knowledge Management
  • Development: Configuration, Customization & Workflows
  • Integration: APIs & Enterprise Application Integration
  • Support: Troubleshooting, Testing & Production Support
  • Process: ITSM, Change Management & Continuous Improvement

Job Features

Job Category

Full time

Role: Senior BMC Helix Developer Administrator Working Location: Bethpage, NY / Plano, TX Employment…

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IT
US / Canada
Posted 1 month ago

Role: Senior Business Systems Analyst

Working Location: US / Canada

Onsite / Remote:

  • Onsite TX or Remote rest of US – $45
  • Onsite NY/NJ or Remote MA/CA/CT/WA – $60
  • Canada – $45

Employment Type: Full-time

Experience: 5+ years

Education: Bachelor’s degree in CS or related field preferred.

Role Overview

A Senior Business Systems Analyst (BSA) bridges business needs and technology, gathering requirements, designing solutions (often for billing, OSS/BSS, or HR systems like SuccessFactors), documenting processes, leading small projects, and ensuring system quality through testing, all while mentoring junior staff and collaborating across teams to drive process efficiency and support strategic goals. They analyze data, manage defects, and ensure solutions meet functional and non-functional needs for residential/business customers and internal teams.

Job Duties and Responsibilities

  • Requirements Gathering & Documentation: Elicit and document detailed business/functional requirements for new systems and enhancements.
  • Project Leadership: Act as the lead for small to medium projects, coordinating with stakeholders and IT.
  • Testing & Quality: Support test planning, execution and evaluation, and manage defects.
  • Process Improvement: Analyze workflows, identify obstacles, and recommend solutions to improve efficiency.
  • Collaboration: Work with business stakeholders, IT teams, architects, and product owners.
  • Reporting: Define BI reports and data analysis for business customers.

Key Skills & Experience

  • Education: Bachelor’s degree in CS or related field preferred.
  • Experience: 5+ years as a Business Analyst, experience with web/GUI apps, large/mid-size environments.
  • Technical Skills: Experience with workflow automation, basic scripting, SQL/reporting, Agentic AI, representative facing applications, CRM.
  • Methodologies: Familiarity with TM Forum, Agile, industry best practices, and standards.
  • Soft Skills: Strong communication, collaboration, problem-solving, and leadership.

Example Project Areas

  • OSS/BSS (Operations/Business Support Systems) for billing and provisioning.
  • Agent facing systems and CRM.
  • End-to-End Systems Integration testing.
  • Automation of business processes.

Job Features

Job Category

Full time

Role: Senior Business Systems Analyst Working Location: US / Canada Onsite / Remote: Employment…

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IT
Bethpage, NY
Posted 1 month ago

Role: Assoc Eng, SRE Data Video

Working Location: Bethpage, NY

(Onsite NY/NJ  or Remote MA/CA/CT/WA- $45) 

Employment Type: Full-time

Education: Bachelor’s degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience. 

Experience: 0–2 years

Role Overview

We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs). 

As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.

Job Duties and Responsibilities

  • Monitor the health and performance of video services (live, linear, and on-demand) using observability tools. 
  • Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery. 
  • Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed. 
  • Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution. 
  • Execute runbooks for routine operational tasks, deployments, and platform maintenance. 
  • Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work. 
  • Document incident response steps, troubleshooting guides, and standard operating procedures. 
  • Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery. 

Education & Experience 

  • Bachelor’s degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience. 
  • 0–2 years of experience in systems administration, IT operations, video engineering, or SRE-related work. 
  • Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required. 

Technical Expertise 

  • Basic understanding of Linux administration and troubleshooting. 
  • Familiarity with scripting (Python, Bash, or PowerShell). 
  • Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar). 
  • General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP). 
  • Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus. 
  • Experience with cloud environments (AWS, Azure, GCP) is desirable but not required. 

Job Features

Job Category

Full time

Role: Assoc Eng, SRE Data Video Working Location: Bethpage, NY (Onsite NY/NJ  or Remote MA/CA/CT/WA-…

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IT
US / Canada
Posted 1 month ago

Role: Senior Business Systems Analyst

Working Location: US / Canada

Employment Type: Full-time

Experience Level: Advanced

Role Overview

We are looking for a Senior Business Systems Analyst to analyze business and system requirements, evaluate existing systems, and work with business and technical teams to develop effective technology solutions. The ideal candidate should have strong analytical, problem-solving, documentation, and stakeholder management skills, along with the ability to translate business needs into clear technical requirements.

Job Duties and Responsibilities

  • Analyze business processes, system requirements, and operational needs to identify appropriate technology solutions.
  • Gather, document, and validate business and system requirements from stakeholders.
  • Analyze existing systems and identify opportunities for improvement, optimization, and automation.
  • Translate business requirements into clear functional and technical specifications.
  • Work closely with business, product, engineering, IT, and other technical teams to ensure requirements are clearly understood.
  • Analyze system workflows, data flows, integrations, and dependencies across applications.
  • Develop process flows, functional specifications, use cases, and other system documentation.
  • Identify system gaps, issues, and potential risks and recommend practical solutions.
  • Support system design, development, testing, implementation, and enhancement activities.
  • Review proposed solutions to ensure they meet business requirements and system objectives.
  • Support testing activities, including test planning, validation, defect identification, and resolution.
  • Analyze system issues and work with technical teams to determine root causes and appropriate resolutions.
  • Assist with system integration requirements and validate data exchanged between applications.
  • Support production issues and provide analysis to help resolve system-related problems.
  • Maintain accurate documentation of system requirements, processes, configurations, and changes.
  • Participate in stakeholder meetings, requirement workshops, reviews, and solution discussions.
  • Track requirements, decisions, dependencies, and action items throughout the project lifecycle.
  • Identify opportunities to improve system performance, efficiency, reliability, and user experience.

Required Skills & Qualifications

  • Strong experience in Business Systems Analysis / System Analysis.
  • Advanced analytical and problem-solving skills.
  • Strong understanding of business processes, system workflows, and application dependencies.
  • Experience gathering, analyzing, documenting, and validating requirements.
  • Ability to translate business needs into functional and technical requirements.
  • Strong understanding of system integrations, data flows, and interfaces.
  • Experience creating process flows, functional specifications, use cases, and system documentation.
  • Experience supporting software development, testing, implementation, and system enhancement activities.
  • Strong troubleshooting and root-cause analysis skills.
  • Ability to identify system gaps, risks, dependencies, and improvement opportunities.
  • Strong stakeholder communication and collaboration skills.
  • Ability to work effectively with both business and technical teams.
  • Experience working in fast-paced and complex technology environments.
  • Strong attention to detail with the ability to manage multiple priorities.

Key Skills at a Glance

  • Analysis: Business & System Analysis
  • Requirements: Requirement Gathering & Documentation
  • Systems: Workflows, Data Flows & Integrations
  • Documentation: Functional Specifications, Process Flows & Use Cases
  • Testing: Test Planning, Validation & Defect Management
  • Troubleshooting: Root-Cause Analysis & Issue Resolution
  • Collaboration: Stakeholder & Cross-Functional Team Management
  • Improvement: Process Optimization, Automation & System Enhancement

Job Features

Job Category

Full time

Role: Senior Business Systems Analyst Working Location: US / Canada Employment Type: Full-time Experience…

WHY ZENITH?

Because you deserve the best

We believe in harnessing the potential of individuals to create exceptional outcomes. Our culture thrives on bold ideas, collaborative energy, and the constant pursuit of excellence. The opportunities here are not just career-based—they are paths for growth, innovation, and impact.

With a multinational presence spanning continents, Zenith offers a truly global experience, connecting you with diverse teams, groundbreaking projects, and clients from around the world. Beyond work, we provide a flexible, supportive environment that values your personal growth as much as your professional achievements.

At Zenith, your next step isn’t just another job—it’s a leap toward creating your best work, contributing to a bigger purpose, and shaping the future of innovation.

OUR COPORATE VALUES AND

Perks that power your passion

Competitive
pay

Personal
growth

Peace and
wellness

Hybrid work
environment

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