ITBethpage, NY or Plano, TXPosted 5 days ago Role: Senior BMC Helix Developer Administrator
Working Location: Bethpage, NY / Plano, TX
Employment Type: Full-time
Location Flexibility: May consider candidates across the US & Canada
Compensation:
- Onsite TX or Remote rest of US – $88
- Onsite NY/NJ or Remote MA/CA/CT/WA – $100
- Canada – $66
- Nearshore – $55
Role Overview
We are looking for a Senior BMC Helix Developer Administrator with strong enterprise experience in BMC Remedy, AR System, and BMC Helix. The role involves platform administration, development, production support, monitoring, integrations, automation, security, migration, and continuous improvement across BMC Helix environments.
Job Duties and Responsibilities
- Serve as a tier-3 subject matter expert for BMC Helix production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules.
- Investigate and resolve submission failures, approval errors, workflow exceptions, authentication issues, and integration faults.
- Perform root cause analysis on platform, configuration, and custom code issues.
- Participate in on-call rotation for critical Helix platform outages and major submission/approval failures.
- Manage environment promotion (Dev → QA → Prod), change control, and release validation for Helix configurations and customizations.
Monitoring, KPIs & Platform Health
- Build and maintain Helix-native monitoring and KPI dashboards covering login health, form/catalog usage, submission success/failure rates, approval integrity, and integration health.
- Configure and optimize AR System audit, custom KPI snapshot tables, scheduled escalations/filters, and operational reports.
- Define and tune alert thresholds for submission failure spikes, integration errors, and authentication anomalies.
- Provide platform health and adoption metrics distinct from ticket volume and queue metrics.
Development & Configuration
- Design, build, and maintain Helix customizations including forms, workflows, filters, escalations, process definitions, and record definitions.
- Develop and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences, including PC Store fulfillment flows.
- Configure and optimize Incident and Change intake in Smart IT, including submission, validation, templates, and approval paths.
- Implement Service Desk form consolidation to reduce form sprawl, retire unused forms, and standardize intake paths.
- Deliver UI/UX improvements across DWP and Smart IT, including layout, field logic, validation messaging, mobile usability, and branding consistency.
Integrations & APIs
- Build and maintain REST API integrations between Helix and enterprise systems, including:
- PubSub
- SailPoint
- Device42
- IT Automation platforms
- HRIS event triggers
- Develop middleware, webhooks, and custom integration layers using AR REST API, Helix Platform API, and DWP APIs.
- Implement error handling, retry logic, correlation IDs, and integration failure logging.
- Manage API authentication, service accounts, OAuth/RSSO, and least-privilege access for integrations.
AI & Automation
- Evaluate, configure, and extend BMC Helix AI capabilities, including HelixGPT, cognitive service desk features, intelligent search, and virtual agent/chatbot capabilities.
- Integrate AI-assisted features with approved knowledge sources and service catalog content.
- Build automation for repetitive platform tasks, including provisioning workflows, approval routing, data synchronization, and self-healing integration retries.
- Ensure AI integrations comply with security, data classification, and privacy policies.
Governance, Security & Documentation
- Enforce RBAC, field-level security, and data access controls.
- Maintain technical documentation including architecture diagrams, integration specifications, runbooks, form catalogs, and release notes.
- Support SOX-relevant workflows with auditability and approval integrity.
- Collaborate with Security, IAM, and Compliance teams on access reviews, service account governance, and integration security.
Migration & Continuous Improvement
- Support ongoing ServiceNow → BMC Helix migration workstreams, including PC Store, Service Desk, Incident/Change, HR workflows, and form consolidation.
- Identify decommission candidates using platform usage analytics.
- Recommend and implement platform optimizations, including performance tuning, filter efficiency, escalation scheduling, and catalog UX improvements.
Required Qualifications
Experience
- 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
- 3+ years in a senior developer, administrator, or technical lead role on Helix or an equivalent ITSM platform.
- Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
- Proven experience building and maintaining REST API integrations between Helix and external enterprise systems.
- Experience with Incident, Change, and Request module configuration, including workflows, approvals, templates, and self-service intake.
- Experience operating multi-tier Helix environments, including AR Server, Mid-tier, RSSO/SSO, and database layers.
Technical Skills
- AR System: Forms, active links, filters, escalations, permissions, audit configuration, SQL/reporting on AR schema.
- Helix Platform / Innovation Studio: Record definitions, views, processes, rules, and deployment.
- Digital Workplace & Service Catalog: Service definitions, catalog items, questionnaires, and approval mappings.
- Smart IT: Configuration, plugins, incident/change/task creation flows.
- Integration: REST/SOAP APIs, webhooks, JSON/XML, OAuth 2.0, SAML, API keys, and service accounts.
- Scripting/Development: Java, JavaScript, or equivalent for AR filters, web APIs, and custom extensions.
- Database: SQL query and performance analysis using SQL Server and/or Oracle.
- Reporting: Helix native reporting, dashboards, Pentaho, or equivalent BI within the Helix ecosystem.
Soft Skills
- Strong problem-solving and analytical skills with the ability to diagnose failures using audit trails and logs.
- Excellent communication skills with the ability to translate technical issues for business stakeholders and service owners.
- Ability to prioritize work in a migration environment with competing demands and tight timelines.
- Detail-oriented with strong documentation habits.
Preferred Qualifications
- Extensive experience with BMC Helix 25.x / 26.x.
- Experience with BMC Helix AI / HelixGPT / cognitive chatbot configuration and integration.
- Familiarity with SailPoint, Device42, or similar IAM/CMDB platforms.
- Experience building KPI/observability frameworks using Helix-native tooling.
- ITIL Foundation or practical ITSM process knowledge.
- Experience in telecommunications, media, or large enterprise environments.
- Exposure to ServiceNow migration projects.
- Experience with SOX-controlled access provisioning workflows.
- Java development for AR System API and Mid-tier extensions.
Familiarity with Git and CI/CD for Helix deployment pipelines.
Key Skills at a Glance
- Platform: BMC Helix
- ITSM: Incident, Problem, Change, Request & Knowledge Management
- Development: Configuration, Customization & Workflows
- Integration: APIs & Enterprise Application Integration
- Support: Troubleshooting, Testing & Production Support
- Process: ITSM, Change Management & Continuous Improvement
Job Features
Job Category
Full time
Role: Senior BMC Helix Developer Administrator Working Location: Bethpage, NY / Plano, TX Employment…
ITUS / CanadaPosted 5 days ago Role: Senior Business Systems Analyst
Working Location: US / Canada
Onsite / Remote:
- Onsite TX or Remote rest of US – $45
- Onsite NY/NJ or Remote MA/CA/CT/WA – $60
- Canada – $45
Employment Type: Full-time
Experience: 5+ years
Education: Bachelor’s degree in CS or related field preferred.
Role Overview
A Senior Business Systems Analyst (BSA) bridges business needs and technology, gathering requirements, designing solutions (often for billing, OSS/BSS, or HR systems like SuccessFactors), documenting processes, leading small projects, and ensuring system quality through testing, all while mentoring junior staff and collaborating across teams to drive process efficiency and support strategic goals. They analyze data, manage defects, and ensure solutions meet functional and non-functional needs for residential/business customers and internal teams.
Job Duties and Responsibilities
- Requirements Gathering & Documentation: Elicit and document detailed business/functional requirements for new systems and enhancements.
- Project Leadership: Act as the lead for small to medium projects, coordinating with stakeholders and IT.
- Testing & Quality: Support test planning, execution and evaluation, and manage defects.
- Process Improvement: Analyze workflows, identify obstacles, and recommend solutions to improve efficiency.
- Collaboration: Work with business stakeholders, IT teams, architects, and product owners.
- Reporting: Define BI reports and data analysis for business customers.
Key Skills & Experience
- Education: Bachelor’s degree in CS or related field preferred.
- Experience: 5+ years as a Business Analyst, experience with web/GUI apps, large/mid-size environments.
- Technical Skills: Experience with workflow automation, basic scripting, SQL/reporting, Agentic AI, representative facing applications, CRM.
- Methodologies: Familiarity with TM Forum, Agile, industry best practices, and standards.
- Soft Skills: Strong communication, collaboration, problem-solving, and leadership.
Example Project Areas
- OSS/BSS (Operations/Business Support Systems) for billing and provisioning.
- Agent facing systems and CRM.
- End-to-End Systems Integration testing.
- Automation of business processes.
Job Features
Job Category
Full time
Role: Senior Business Systems Analyst Working Location: US / Canada Onsite / Remote: Employment…
ITBethpage, NYPosted 5 days ago Role: Assoc Eng, SRE Data Video
Working Location: Bethpage, NY
(Onsite NY/NJ or Remote MA/CA/CT/WA- $45)
Employment Type: Full-time
Education: Bachelor’s degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
Experience: 0–2 years
Role Overview
We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).
As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.
Job Duties and Responsibilities
- Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
- Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
- Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
- Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
- Execute runbooks for routine operational tasks, deployments, and platform maintenance.
- Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
- Document incident response steps, troubleshooting guides, and standard operating procedures.
- Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
- 0–2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
- Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.
Technical Expertise
- Basic understanding of Linux administration and troubleshooting.
- Familiarity with scripting (Python, Bash, or PowerShell).
- Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
- General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
- Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
- Experience with cloud environments (AWS, Azure, GCP) is desirable but not required.
Job Features
Job Category
Full time
Role: Assoc Eng, SRE Data Video Working Location: Bethpage, NY (Onsite NY/NJ or Remote MA/CA/CT/WA-…
ITUS / CanadaPosted 5 days ago Role: Senior Business Systems Analyst
Working Location: US / Canada
Employment Type: Full-time
Experience Level: Advanced
Role Overview
We are looking for a Senior Business Systems Analyst to analyze business and system requirements, evaluate existing systems, and work with business and technical teams to develop effective technology solutions. The ideal candidate should have strong analytical, problem-solving, documentation, and stakeholder management skills, along with the ability to translate business needs into clear technical requirements.
Job Duties and Responsibilities
- Analyze business processes, system requirements, and operational needs to identify appropriate technology solutions.
- Gather, document, and validate business and system requirements from stakeholders.
- Analyze existing systems and identify opportunities for improvement, optimization, and automation.
- Translate business requirements into clear functional and technical specifications.
- Work closely with business, product, engineering, IT, and other technical teams to ensure requirements are clearly understood.
- Analyze system workflows, data flows, integrations, and dependencies across applications.
- Develop process flows, functional specifications, use cases, and other system documentation.
- Identify system gaps, issues, and potential risks and recommend practical solutions.
- Support system design, development, testing, implementation, and enhancement activities.
- Review proposed solutions to ensure they meet business requirements and system objectives.
- Support testing activities, including test planning, validation, defect identification, and resolution.
- Analyze system issues and work with technical teams to determine root causes and appropriate resolutions.
- Assist with system integration requirements and validate data exchanged between applications.
- Support production issues and provide analysis to help resolve system-related problems.
- Maintain accurate documentation of system requirements, processes, configurations, and changes.
- Participate in stakeholder meetings, requirement workshops, reviews, and solution discussions.
- Track requirements, decisions, dependencies, and action items throughout the project lifecycle.
- Identify opportunities to improve system performance, efficiency, reliability, and user experience.
Required Skills & Qualifications
- Strong experience in Business Systems Analysis / System Analysis.
- Advanced analytical and problem-solving skills.
- Strong understanding of business processes, system workflows, and application dependencies.
- Experience gathering, analyzing, documenting, and validating requirements.
- Ability to translate business needs into functional and technical requirements.
- Strong understanding of system integrations, data flows, and interfaces.
- Experience creating process flows, functional specifications, use cases, and system documentation.
- Experience supporting software development, testing, implementation, and system enhancement activities.
- Strong troubleshooting and root-cause analysis skills.
- Ability to identify system gaps, risks, dependencies, and improvement opportunities.
- Strong stakeholder communication and collaboration skills.
- Ability to work effectively with both business and technical teams.
- Experience working in fast-paced and complex technology environments.
- Strong attention to detail with the ability to manage multiple priorities.
Key Skills at a Glance
- Analysis: Business & System Analysis
- Requirements: Requirement Gathering & Documentation
- Systems: Workflows, Data Flows & Integrations
- Documentation: Functional Specifications, Process Flows & Use Cases
- Testing: Test Planning, Validation & Defect Management
- Troubleshooting: Root-Cause Analysis & Issue Resolution
- Collaboration: Stakeholder & Cross-Functional Team Management
- Improvement: Process Optimization, Automation & System Enhancement
Job Features
Job Category
Full time
Role: Senior Business Systems Analyst Working Location: US / Canada Employment Type: Full-time Experience…
ITBethpage, NY or Plano, TXPosted 5 days ago Role: Senior BMC Helix Engineer
Working Location: Bethpage, NY / Plano, TX
Employment Type: Full-time
Location Flexibility: May consider candidates across the US & Canada
Role Overview
We are looking for a Senior BMC Helix Engineer to design, develop, configure, and support enterprise IT service management solutions using BMC Helix. The ideal candidate should have strong technical expertise in ITSM processes, workflow configuration, integrations, automation, and platform support.
The role requires the ability to work closely with technical and business teams to deliver scalable, reliable, and efficient service management solutions.
Job Duties and Responsibilities
- Design, develop, configure, and maintain BMC Helix solutions.
- Configure and customize BMC Helix IT Service Management modules based on business and operational requirements.
- Develop and maintain workflows, business rules, forms, notifications, and service management processes.
- Support incident, problem, change, request, and knowledge management processes.
- Develop and maintain integrations between BMC Helix and other enterprise applications.
- Troubleshoot application, workflow, integration, and platform-related issues.
- Analyze technical requirements and translate them into scalable BMC Helix solutions.
- Work with business and technical stakeholders to understand requirements and provide appropriate solutions.
- Support platform upgrades, enhancements, configuration changes, and deployments.
- Develop and maintain technical documentation, configuration details, and operational procedures.
- Monitor system performance and identify opportunities for platform improvements.
- Follow development, testing, deployment, and change management practices.
- Participate in testing, defect resolution, and production support activities.
- Ensure solutions are reliable, maintainable, and aligned with business requirements.
- Identify opportunities to improve automation, workflows, and service management processes.
Required Skills & Qualifications
- Strong hands-on experience with BMC Helix.
- Strong understanding of IT Service Management (ITSM) processes and practices.
- Experience configuring and customizing BMC Helix ITSM solutions.
- Experience developing workflows, business rules, forms, notifications, and related configurations.
- Strong understanding of Incident, Problem, Change, Request, and Knowledge Management.
- Experience with enterprise application integrations and APIs.
- Strong troubleshooting and problem-solving skills.
- Ability to analyze business requirements and translate them into technical solutions.
- Experience with testing, deployment, and production support.
- Strong understanding of software development and change management practices.
- Good communication, documentation, and stakeholder management skills.
- Ability to work independently as well as collaboratively in a fast-paced environment.
Key Skills at a Glance
- Platform: BMC Helix
- ITSM: Incident, Problem, Change, Request & Knowledge Management
- Development: Configuration, Customization & Workflows
- Integration: APIs & Enterprise Application Integration
- Support: Troubleshooting, Testing & Production Support
- Process: ITSM, Change Management & Continuous Improvement
Job Features
Job Category
Full time
Role: Senior BMC Helix Engineer Working Location: Bethpage, NY / Plano, TX Employment Type:…
ITBethpage, NYPosted 5 days ago Role: Associate Engineer, SRE Data Video (SRE I)
Working Location: Bethpage, NY
Employment Type: Full-time
Level: SRE I
Role Overview
We are looking for an Associate Engineer, SRE Data Video (SRE I) to support the reliability, performance, and availability of data and video systems. The role involves monitoring system health, identifying and troubleshooting issues, supporting operational activities, and working with technical teams to maintain reliable services.
Job Duties and Responsibilities
- Support the reliability and availability of data and video systems.
- Monitor system performance, health, and operational metrics.
- Identify, investigate, and troubleshoot system issues and service disruptions.
- Assist in analyzing logs, system data, and performance information to identify potential issues.
- Support incident management and resolution of production issues.
- Work with engineering and technical teams to investigate and resolve system-related problems.
- Assist with identifying recurring issues and opportunities for improving system reliability.
- Support routine operational and maintenance activities for data and video environments.
- Follow established procedures for system monitoring, troubleshooting, and incident resolution.
- Document technical issues, resolutions, and operational procedures.
- Assist with improving operational processes and reducing repetitive manual activities.
- Participate in reliability and performance improvement initiatives.
- Support system changes and deployments while following established operational practices.
Required Skills & Qualifications
- Knowledge of Site Reliability Engineering (SRE) principles and practices.
- Understanding of data and video technology environments.
- Basic understanding of system monitoring, performance, and availability.
- Ability to troubleshoot technical and system-related issues.
- Good understanding of logs, system metrics, and operational data.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with engineering and technical teams.
- Good communication and documentation skills.
- Ability to work in a fast-paced technical environment.
- Willingness to learn and work with new technologies and tools.
Key Focus Areas
- SRE Operations: System reliability, availability, and performance.
- Data & Video: Supporting data and video service environments.
- Monitoring & Troubleshooting: Identifying and resolving system issues.
- Incident Management: Supporting production incidents and service restoration.
- Continuous Improvement: Improving reliability, operational processes, and efficiency.
Job Features
Job Category
Full time
Role: Associate Engineer, SRE Data Video (SRE I) Working Location: Bethpage, NY Employment Type:…
ITCanada / Plano, TXPosted 5 days ago Role: UI Developer – Advanced
Working Location: Canada / Plano, TX
Employment Type: Contract
Duration: 3 Months
Number of Positions: 1
Notice Period: Immediate
Role Overview
We are looking for an experienced UI Developer to design and develop modern, responsive, and user-friendly web interfaces. The ideal candidate should have strong hands-on experience with modern frontend technologies, UI/UX design principles, and development tools.
The role requires proficiency in HTML5, CSS3, JavaScript, TypeScript, modern frontend frameworks, and design tools such as Figma and FlyWheel.
Job Duties and Responsibilities
- Develop responsive and interactive user interfaces using modern frontend technologies.
- Build reusable and maintainable UI components using React, Angular, Vue, Next.js, and Vite.
- Write clean, scalable, and efficient code using HTML5, CSS3, JavaScript (ES6+), and TypeScript.
- Convert UI/UX designs and prototypes into functional web interfaces.
- Work with Figma and FlyWheel to understand and implement design requirements.
- Ensure consistency between design specifications and the final user interface.
- Develop responsive layouts that provide a consistent experience across different devices and screen sizes.
- Follow UI/UX best practices to create intuitive and user-friendly interfaces.
- Use Git for source code management and maintain organized development workflows.
- Manage project dependencies and packages using npm or yarn.
- Use Webpack for development and application build processes.
- Follow coding standards and maintain code quality using ESLint and Prettier.
- Collaborate with design and development teams to implement UI requirements and resolve technical challenges.
- Ensure frontend code is optimized, maintainable, and aligned with project requirements.
Required Skills & Qualifications
Programming Languages
- Strong proficiency in HTML5.
- Strong proficiency in CSS3.
- Strong knowledge of JavaScript (ES6+).
- Strong proficiency in TypeScript.
Frontend Frameworks
Hands-on experience with:
- React
- Angular
- Vue
- Next.js
- Vite
UI/UX & Design
- Strong understanding of UI/UX design principles.
- Hands-on experience with Figma is mandatory.
- Hands-on experience with FlyWheel is mandatory.
- Ability to translate design concepts and prototypes into functional interfaces.
- Understanding of responsive and user-friendly web design.
Development & Tooling
- Strong experience with Git for version control.
- Experience with npm/yarn for package and dependency management.
- Working knowledge of Webpack.
- Experience using ESLint for code quality and standards.
- Experience using Prettier for code formatting and consistency.
Key Skills at a Glance
- Languages: HTML5, CSS3, JavaScript (ES6+), TypeScript
- Frameworks: React, Angular, Vue, Next.js, Vite
- Design: UI/UX, Figma, FlyWheel
- Tools: Git, npm/yarn, Webpack, ESLint, Prettier
- Availability: Immediate
Job Features
Job Category
Contract
Role: UI Developer – Advanced Working Location: Canada / Plano, TX Employment Type: Contract…
ITTorontoPosted 5 days ago Role: Senior Architect / Consultant – Revenue Recognition & Billing Systems
Working Location: Toronto
Employment Type: Contract
Experience: 10+ Years
Education: Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
Role Overview
We are looking for a Senior Architect / Consultant with strong experience in revenue recognition, finance systems, billing platforms, and SAP integration. The role involves leading the architecture and design of revenue recognition and billing solutions, ensuring accurate financial reporting, system integration, data integrity, and compliance.
Job Duties and Responsibilities
Revenue Recognition & Billing Architecture
- Lead the end-to-end architecture and design of revenue recognition logic within billing systems.
- Design solutions for deferred revenue, contract modifications, and multiple performance obligations.
- Translate revenue recognition requirements into functional and technical design specifications.
- Support revenue treatment across new contracts, amendments, cancellations, usage-based charges, bundles, and promotions.
- Identify and address risks related to revenue leakage, reporting accuracy, and financial controls.
SAP Integration & Systems Architecture
- Define the integration architecture between billing systems and SAP, including data flows, timing, and reconciliation.
- Work with SAP FI/CO, Revenue Accounting and Reporting, and billing-related systems.
- Design and review interface specifications for revenue and billing data exchange.
- Support integration methods including IDocs, APIs, BAPIs, ETL, and middleware.
- Trace and analyze revenue data across complex system-to-system integrations.
Financial Reporting & Reconciliation
- Establish and oversee reconciliation processes between billing sub-ledgers and the SAP general ledger.
- Support month-end and quarter-end close processes.
- Validate financial data, journal entries, and revenue reporting workflows.
- Ensure solutions support accurate financial reporting and reconciliation.
Governance, Compliance & Testing
- Review solution designs for scalability, data integrity, auditability, and financial controls.
- Support compliance requirements, including SOX and internal controls.
- Support SIT and UAT test strategy and execution for revenue reporting scenarios.
- Validate edge cases, exceptions, and complex billing scenarios.
- Identify system gaps and drive remediation.
Documentation & Stakeholder Management
- Create and maintain data mappings, business rules, interface specifications, and technical design documentation.
- Work closely with Finance, Accounting, Controllership, and IT teams.
- Translate requirements between finance stakeholders and technical teams.
- Act as a subject matter expert for revenue recognition and finance reporting.
- Mentor architects and analysts involved in the program.
Required Skills & Experience
Revenue Recognition & Finance Reporting
- Working knowledge of ASC 606 and IFRS 15 revenue recognition standards with real implementation experience.
- Experience with deferred revenue, contract assets and liabilities, revenue waterfalls, and multiple performance obligations.
- Understanding of month-end and quarter-end close processes, journal entries, and sub-ledger to general ledger reconciliation.
- Familiarity with internal financial controls and SOX compliance requirements.
SAP & Systems Architecture
- Hands-on experience with SAP FI/CO.
- Experience with SAP Revenue Accounting and Reporting is strongly preferred.
- Experience with SAP BRIM, including Convergent Invoicing and Charging, or similar billing-to-SAP integration models is a plus.
- Experience integrating billing platforms with SAP.
- Strong understanding of IDocs, APIs, BAPIs, ETL, and middleware.
- Strong SQL and data analysis skills.
Program & Leadership Skills
- 10+ years of experience in finance systems, revenue or billing systems, or financial reporting.
- 5+ years of experience in a Senior, Architect, or Lead role on billing or revenue system implementations.
- Strong ability to work between Finance and technical teams and validate requirements from both perspectives.
- Strong stakeholder management, communication, and documentation skills.
- Experience working with Agile and/or Waterfall methodologies on large system implementation programs.
Preferred Qualifications
- Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
- SAP certification in RAR, FI, or related modules.
- Experience in telecom or subscription-based billing environments.
- Experience with usage-based billing, recurring revenue, and plan changes.
- Prior experience with large-scale billing transformation or ERP revenue module implementation programs.
Job Features
Job Category
Contract
Role: Senior Architect / Consultant – Revenue Recognition & Billing Systems Working Location: Toronto…
ITTorontoPosted 5 days ago Role: Senior QA Engineer – 5G Charging & API Validation
Working Location: Toronto
Employment Type: Full-time
Experience: 5+ Years
Education: Bachelor’s degree in Engineering, Computer Science, Business Technology, or equivalent.
Role Overview
We are looking for a Project Manager to plan and manage technical projects from initiation through delivery. The role involves coordinating cross-functional teams, managing project timelines, risks, milestones, and stakeholders, while using Agile methodologies, AI-enabled tools, and automation to improve project delivery.
Job Duties and Responsibilities
Wireless Rating & Charging Validation
- Perform testing and troubleshooting of wireless charging systems involving Radius, N40, and related charging interfaces.
- Validate rating and charging call flows for online and offline charging.
- Work with CHF, OCS, and CDR generation validation.
- Analyze Wireshark traces during test case execution.
Wireless Subscriber Provisioning
- Provision subscribers in HLR, HSS, and UDM using SOAP and REST APIs.
- Use tools such as Postman to validate provisioning workflows.
- Perform end-to-end validation across subscriber management systems.
Device Configuration & Attach Testing
- Test device configuration and attach processes.
- Identify and troubleshoot issues related to device connectivity and network attachment.
- Analyze QXDM captures and logs to identify underlying network issues.
Core Network Trace Analysis
- Analyze packet captures involving core network nodes such as SMF and PCF.
- Use Wireshark and Netscout probes for packet and network trace analysis.
- Troubleshoot network-layer and integration issues.
API & Backend Testing
- Design, develop, and execute REST and SOAP API test cases using Postman, Swagger, and ReadyAPI.
- Perform functional, regression, and integration testing.
- Validate JSON and XML payloads, schemas, and service contracts.
- Perform contract testing for microservices.
- Test Kafka message queues, including message payloads, event ordering, and delivery.
Test Automation & CI/CD
- Build and maintain API automation frameworks.
- Integrate automated tests into Jenkins CI/CD pipelines.
- Develop and manage mock services to simulate network components for isolated testing.
- Automate test cases using AI-assisted and agentic AI frameworks.
Database & Defect Management
- Perform SQL-based database validation to verify data integrity across provisioning and charging systems.
- Manage the complete defect lifecycle, including discovery, documentation, triage, retesting, and closure.
- Participate in test planning, peer reviews, and continuous QA process improvement.
Collaboration
- Work closely with Core Network, BSS, Charging, and Vendor teams to investigate end-to-end integration issues.
Required Qualifications
- 5+ years of QA experience with strong focus on API and backend system testing in telecom or wireless environments.
- Minimum 1 year of AI experience.
- Minimum 5 years of test automation experience.
- Hands-on experience with Postman, Swagger, and ReadyAPI for REST and SOAP testing.
- Strong understanding of JSON and XML structures, schema validation, and payload validation.
- Experience testing subscriber provisioning flows in 5G or LTE wireless networks.
- Knowledge of 5G charging, including 3GPP standards, CHF, SMF, PCF, N7, N28, N40, and Radius.
- Practical experience with Wireshark for packet capture and trace analysis.
- Experience with QXDM log analysis for wireless device and network troubleshooting.
- Experience testing Kafka or equivalent message queue systems.
- Proficiency in SQL for database querying and data validation.
- Experience integrating automated tests into Jenkins or similar CI/CD pipelines.
- Strong understanding of microservices architecture and testing strategies, including contract, integration, and component testing.
- Experience designing and using mock/stub services for API testing.
- Good understanding of the defect lifecycle and experience with JIRA or similar tools.
Nice-to-Have Skills
- Experience with end-to-end 5G charging flow testing, including CDR generation and validation.
- Knowledge of 3GPP Diameter or HTTP/2-based charging interfaces.
- Scripting skills in Python or JavaScript for test automation.
- Exposure to cloud-native environments such as Kubernetes and OpenShift.
- Experience with containerized microservices testing.
- ISTQB or equivalent QA certification.
Core Skills
- API Testing: Postman, ReadyAPI, REST/SOAP, JSON/XML Validation, Mock Services, API Automation.
- 5G / Telecom: N7, N28, N40, 5G Charging, CHF, SMF, PCF, CDR Validation, Subscriber Provisioning.
- Testing & Tools: Wireshark, QXDM, Jenkins CI/CD, Kafka/MQ, SQL.
- Core QA: Test Case Design, Regression Testing, Defect Lifecycle, Integration Testing, Microservices Testing.
Job Features
Job Category
Full time
Role: Senior QA Engineer – 5G Charging & API Validation Working Location: Toronto Employment…
ITBethpage, NY or Plano, TXPosted 5 days ago Role: Project Manager
Working Location: Remote or On-site (Hybrid) – Bethpage, NY or Plano, TX
Employment Type: Full-time
Experience: 3 years
Education: Bachelor’s degree in Engineering, Computer Science, Business Technology, or equivalent.
Role Overview
We are looking for a Project Manager to plan and manage technical projects from initiation through delivery. The role involves coordinating cross-functional teams, managing project timelines, risks, milestones, and stakeholders, while using Agile methodologies, AI-enabled tools, and automation to improve project delivery.
Job Duties and Responsibilities
Project Planning & Execution
- Develop project plans, define milestones, allocate resources, and manage end-to-end delivery of technical solutions.
- Manage projects involving networks, software, and technology platforms.
- Use AI-assisted tools to support project planning, scheduling, risk management, and milestone development.
- Use automation tools to maintain project plans, timelines, and deliverables.
Cross-Functional Leadership
- Coordinate with Engineering, Product, DevOps, Sales, and Business teams.
- Ensure alignment, collaboration, and effective communication across teams.
Agile & Scrum
- Facilitate Agile ceremonies, including planning, stand-ups, and retrospectives.
- Drive continuous process improvement throughout development lifecycles.
- Work within Agile, Scrum, and SAFe methodologies.
Stakeholder Communication
- Provide regular project updates and communicate progress to stakeholders.
- Present solutions and findings to leadership.
- Use AI-assisted tools to generate reports, summaries, and project insights.
Financial & Milestone Management
- Track project milestones and delivery progress.
- Provide clear and concise project status updates to stakeholders.
- Utilize AI-assisted tools to support reporting, summaries, and insights.
Risk & Issue Management
- Proactively identify, track, and resolve project risks, roadblocks, and bottlenecks.
- Use data and analytics to support decision-making and improve delivery outcomes.
- Apply AI-assisted analysis to improve risk management, dependency tracking, and issue resolution.
Technology Focus
- Manage projects involving broadband devices and technologies such as DOCSIS, PON, and Wi-Fi.
- Manage projects related to AI/ML, automation, and sales support initiatives.
- Ensure project solutions are scalable and reliable.
AI-Enabled Delivery & Automation
- Use AI tools to automate reporting, status updates, and documentation.
- Use automation to streamline project workflows and reduce manual effort.
- Identify opportunities to improve project efficiency through AI and automation.
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, Business Technology, or equivalent.
- Minimum 3 years of experience as a Project Manager on cross-functional programs involving Engineering, Product, DevOps, and stakeholders.
- Minimum 5 years of experience managing technical projects in telecom, ISP, cable/broadband, SaaS, or large-scale infrastructure environments.
- Certified Scrum Master (CSM/PSM) and/or SCPO with at least 2 years of active facilitation experience.
- Proven experience managing cross-functional technical projects with five or more concurrent workstreams.
- Proficiency in Jira and Confluence.
- Experience in analyzing, planning, and developing project schedules.
- Ability to define clear deliverables, roles, and responsibilities for project team members.
- Experience conducting regular technical team meetings to address project-related questions and challenges.
- Experience using AI-enabled productivity tools for project planning, reporting, and delivery tracking.
- Familiarity with automation tools and Agile tool integrations, such as Jira automation.
- Ability to use data and analytics to drive decision-making and improve project delivery outcomes.
Key Skills & Environment
- Tools: Jira, Confluence, AIOps Platforms.
- Methodologies: Agile, Scrum, SAFe.
- Environment: Fast-paced and dynamic telecom/ISP environment.
Job Features
Job Category
Full time
Role: Project Manager Working Location: Remote or On-site (Hybrid) – Bethpage, NY or Plano,…
ITPlanoPosted 5 days ago Role: Software Engineering-Software Developer (Linux RHEL System Administrator)
Working Location: Plano
Employment Type: Full-time
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Role Overview
We are looking for a Lead Program Manager to lead large and complex technology programs, manage multiple initiatives and delivery teams, drive strategic execution, and ensure successful delivery of business and technology outcomes.
Job Duties and Responsibilities
- Administer, configure, and maintain RHEL-based Linux servers across different environments.
- Perform system installation, patching, upgrades, kernel tuning, and performance optimization.
- Manage user accounts, permissions, file systems, storage, and networking configurations.
- Monitor system health and ensure high availability and uptime.
- Automate routine administrative tasks using shell scripting.
- Troubleshoot complex operating system issues and perform root-cause analysis.
- Implement security best practices, including SELinux, firewalls, and vulnerability remediation.
- Support backup, recovery, and disaster recovery processes.
- Collaborate with application, network, and security teams to support business-critical workloads.
- Document system configurations, procedures, and operational standards.
Required Skills & Qualifications
- Strong hands-on experience with Linux RHEL system administration in enterprise environments.
- Strong understanding of system configuration and hardening.
- Good knowledge of networking fundamentals, including DNS, DHCP, routing, and firewalls.
- Experience with storage management, including LVM, NFS, and iSCSI.
- Knowledge of system monitoring and log analysis.
- Proficiency with shell scripting (Bash, sh) for automation.
- Experience with package management using YUM and DNF.
- Experience with system services and systemd.
- Working knowledge of LDAP, including NSS, PAM, and SSSD.
- Working knowledge of Sendmail and SMTP.
- Database exposure.
- Familiarity with virtualization technologies such as VMware and KVM.
- Strong troubleshooting and analytical skills.
Good-to-Have Skills
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Knowledge of Infrastructure as Code tools such as Terraform.
- Exposure to CI/CD pipelines and tools such as Jenkins, GitLab CI, or GitHub Actions.
- Familiarity with configuration management tools such as Ansible, Puppet, or Chef.
- Understanding of containerization technologies such as Docker.
- Knowledge of container orchestration platforms such as Kubernetes and OpenShift.
- Experience with monitoring tools such as Prometheus, Grafana, Nagios, or Zabbix.
Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Red Hat certifications such as RHCSA or RHCE are highly desirable.
- Cloud certifications in AWS, Azure, or GCP are a plus.
Soft Skills
- Strong communication and documentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving mindset and attention to detail.
- Commitment to continuous learning and staying current with emerging technologies.
Job Features
Job Category
Full time
Role: Software Engineering-Software Developer (Linux RHEL System Administrator) Working Location: Plano Employment Type: Full-time…
ITPlano/NY/RemotePosted 5 days ago Role: Lead Program Manager
Working Location: Plano/NY/Remote
Employment Type: Full-time
Experience: 8+ Years
Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
Role Overview
We are looking for a Lead Program Manager to lead large and complex technology programs, manage multiple initiatives and delivery teams, drive strategic execution, and ensure successful delivery of business and technology outcomes.
Job Duties and Responsibilities
Portfolio Leadership
- Own major programs comprising multiple initiatives and technical and operational delivery teams.
- Recommend sequencing, re-prioritization, or de-scoping of initiatives based on delivery performance, financial health, and value realization.
- Translate business strategy into integrated technology roadmaps and execution plans.
- Manage sequencing, dependencies, and trade-offs across initiatives.
- Track and drive benefits realization, outcomes, and adoption metrics.
Program Execution & Agile Delivery
- Lead the end-to-end program lifecycle from intake and funding through delivery and stabilization.
- Oversee multiple Agile teams using Scrum, SAFe, or hybrid delivery models.
- Ensure consistent delivery quality, cadence, and transparency across teams.
- Proactively manage risks, dependencies, and cross-team challenges.
- Measure and report program delivery health and remediation plans.
Financial & Investment Management
- Manage program-level budgets, forecasts, and milestone-based funding.
- Partner with Finance and leadership on investment decisions and prioritization.
- Monitor financial health, delivery performance, and ROI throughout the program lifecycle.
- Support funding reallocation and investment trade-off decisions based on performance.
Technical & Domain Leadership
- Serve as a trusted technology partner with a strong understanding of assigned technology domains.
- Collaborate with Architecture and Engineering teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
- Balance technical constraints with business priorities.
- Work across software platforms, APIs, cloud, DOCSIS, Wi-Fi, mobile/5G, and related technologies.
Stakeholder & Executive Engagement
- Act as the primary point of accountability for program status, outcomes, and risks.
- Communicate program priorities, business impact, and change management requirements effectively.
- Prepare and deliver executive-level communications, including roadmap updates and investment insights.
- Facilitate decision-making forums and governance reviews.
Team & Capability Leadership
- Mentor and coach Project Managers and Coordinators.
- Promote Agile and outcome-driven delivery practices.
- Drive continuous improvement in program governance, delivery efficiency, and operating models.
Required Qualifications
Education
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Master’s degree or MBA preferred.
Experience
- 8+ years of experience in technology delivery, engineering, or program management.
- 3+ years of experience leading large and complex programs or value streams.
- Experience in telecommunications, broadband, cable, or mobile technologies is strongly preferred.
Technical & Domain Knowledge
- Knowledge of software delivery and/or network technologies such as DOCSIS, Wi-Fi, PON, LTE/5G.
- Knowledge of cloud platforms, DevOps, APIs, SDN/NFV.
- Strong systems thinking across platforms and products.
Delivery & Financial Acumen
- Advanced experience in Agile, Scrum, and/or SAFe environments.
- Experience managing multi-initiative program budgets, forecasts, milestones, and investment trade-offs.
- Experience supporting investment prioritization and funding reallocation based on performance.
- Experience presenting financial information and business narratives to executives.
- Comfortable working in matrixed and fast-changing environments.
Role Variations
- Software Delivery Lead Program Manager: Focus on Agile software platforms, APIs, and cloud-based services.
- Network & Broadband Lead Program Manager: Focus on DOCSIS, Wi-Fi, PON, mobile/5G, and device ecosystems.
- Technology Business Operations Lead Program Manager: Focus on portfolio execution, governance, financial tracking, and executive enablement.
Job Features
Job Category
Full time
Role: Lead Program Manager Working Location: Plano/NY/Remote Employment Type: Full-time Experience: 8+ Years Education:…
AnalyticsRemotePosted 5 days ago Role: Business Systems Analyst
Working Location: Remote
Employment Type: Full-time
Experience: 2–4 years of experience as a Business Analyst.
Education: Bachelor’s degree in a relevant field
Role Overview
We are looking for a Business Systems Analyst to gather and analyze business requirements, improve processes, support system integration, and work closely with business and technology teams to deliver effective solutions.
Job Duties and Responsibilities
- Gather, analyze, and document business requirements for new or improved systems.
- Analyze data to identify insights, improve data quality, and support business decisions.
- Support the integration of different systems and platforms.
- Identify opportunities to improve and streamline business processes.
- Collaborate with IT, Operations, and business stakeholders.
- Create process flows, reports, and system documentation.
- Provide system support, troubleshoot issues, and help resolve defects.
- Define and validate customer intents, routing rules, escalation paths, queue logic, and handoffs.
- Document requirements for web, mobile app, SMS-to-chat, email, campaign, QR code, and external intent entry points.
- Support direct-to-agent and authenticated self-service experiences.
Common Focus Areas
- Customer Experience Platform: Support omnichannel contact center transformation across IVR, chat, virtual agents, agent desktop, intent recognition, self-service, routing, reporting, and customer support.
- Intent Recognition & Routing: Define and validate customer intents, routing rules, escalation paths, queue logic, and system handoffs.
- Chat Self-Service & Digital Entry Points: Document requirements for web, mobile app, SMS-to-chat, email, campaign, QR code, and external intent entry points.
Required Skills
- Business Acumen: Understand business objectives and connect requirements to customer experience, revenue, operational efficiency, risk reduction, and strategic outcomes.
- Systems Thinking: Analyze end-to-end impacts across platforms, teams, integrations, data flows, and operational processes.
- Technical Curiosity: Understand system behavior, ask relevant questions, challenge assumptions, and communicate effectively between business and technology teams.
- Stakeholder Management: Lead working sessions, gather requirements from different stakeholders, manage priorities, and drive alignment.
- Critical Thinking: Break down complex requirements, identify root causes, evaluate options, and recommend practical solutions.
- Backlog & Prioritization: Create structured Jira epics, features, and user stories, support grooming, and prioritize work based on value, risk, dependencies, and readiness.
- Operational Readiness: Consider training, communications, reporting, support procedures, compliance, launch readiness, and post-production support.
- AI & Automation: Use AI responsibly for requirements discovery, process mapping, documentation, gap identification, and quality checks.
- Ownership & Execution: Work independently, track decisions and action items, follow up on open questions, and maintain quality deliverables.
- Intellectual Curiosity: Challenge incomplete requirements, identify hidden dependencies, and look for smarter ways to solve business problems.
Job Features
Job Category
Full time
Role: Business Systems Analyst Working Location: Remote Employment Type: Full-time Experience: 2–4 years of…
ITBangalorePosted 4 weeks ago Role: Senior DevOps / Cloud Platform Engineer
Working Location: Bangalore
Employment Type: Full-time
Experience: 4–7 Years
Education: Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, MCA, or a related technical discipline.
Role Overview
We are looking for a skilled Senior DevOps / Cloud Platform Engineer to take ownership of complex cloud platform challenges, driving security hardening, cost optimization, and GitOps governance. This role requires hands-on expertise in cloud infrastructure, Kubernetes, DevSecOps, infrastructure automation, and CI/CD while mentoring junior engineers and contributing to architectural decisions across multi-cloud environments.
Job Duties and Responsibilities
- Design and manage advanced Kubernetes clusters (EKS, AKS, GCP), including networking, RBAC, and multi-tenancy.
- Lead cloud security hardening initiatives, including network policies, secret management, image scanning, and compliance automation.
- Identify and implement cloud and Kubernetes cost optimization strategies, including rightsizing, spot instances, and cluster autoscaling.
- Architect and manage GitOps workflows using ArgoCD or FluxCD with policy enforcement.
- Provision and manage cloud resources using Terraform and Crossplane for advanced multi-cloud Infrastructure as Code (IaC).
- Build and optimize CI/CD pipelines with a focus on DevSecOps integration and pipeline reliability.
- Develop reusable automation frameworks and operational runbooks using Python and Shell scripting.
- Collaborate with architects and product teams to define platform standards and engineering best practices.
- Mentor junior DevOps engineers and conduct code and infrastructure reviews.
Technical Skills
- Advanced Kubernetes (EKS, AKS, GCP)
- Cloud Security Hardening
- Cloud & Kubernetes Cost Optimization
- GitOps (ArgoCD / FluxCD)
- Terraform / Crossplane
- CI/CD Platform Engineering
- Python Scripting
- Shell Scripting
- Advanced Linux Administration
- DevSecOps Practices
Nice-to-Have Skills
- Experience with service mesh technologies such as Istio or Envoy.
- Knowledge of streaming platforms such as Kafka or Zookeeper.
- Exposure to data platforms like Databricks or Snowflake.
- Familiarity with MLOps or AIOps tooling.
Job Features
Job Category
Full time
Role: Senior DevOps / Cloud Platform Engineer Working Location: Bangalore Employment Type: Full-time Experience:…
ITBengaluru, IndiaPosted 4 weeks ago Role: Java- Staff Software Engineer
Working Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 8+ years
Education: Engineering degree in Computer Science or a related technical discipline.
Role Overview
We are looking for an experienced Staff Software Engineer – Java to lead the design and development of large-scale enterprise applications and distributed systems. This role requires strong technical leadership, hands-on software development expertise, and the ability to collaborate with cross-functional teams to deliver scalable, high-quality solutions. The ideal candidate will have extensive experience in Java, cloud technologies, distributed systems, and enterprise product development while mentoring engineering teams and driving architectural excellence.
About the team
Core Platform development is spread across multiple cross-functional teams, each building a large and complex component of the MDM platform. As a Senior Engineer in the team, you will be responsible for successful delivery of features in our areas of ownership, covering the following key aspects:
- Work with PMs to build a solid product roadmap with clear, well-defined goals and KPIs
- Drive design and development of features, provide thought and execution leadership
- Work across functions with QA, DevOps & Doc teams to ensure a high-quality delivery
- Present design for new initiatives in the global forum of architects
Job Duties and Responsibilities
- Deliver features with high quality, be customer-focused.
- Champion engineering excellence, raise the bar on code coverage, coding guidelines and review processes.
- Provide technical leadership and mentor junior team members.
- Deal with ambiguity in complex problems, show bias for action.
- Work closely with architects to actively shape the architecture of your work area and the broader product.
- Work closely with PM, QA & Doc teams to ensure a thorough testing strategy, robust deployment and lucid documentation of features.
- Effective communication with cross-functional teams and global stakeholders.
Skills You Must Have:
- Engineering degree in computer science field
- Solid foundation in computer science, with strong competencies in algorithms, data structures, software design, and building large, distributed systems
- 8+ years of experience in design and development of products for enterprise customers.
- 4+ years of experience in building large-scale distributed data systems in Java and cloud technologies.
- Proven track record of building functionalities from conception to delivery, engaging with customers and partners to drive successful adoption and customer satisfaction.
- Experience in leading projects with a crew of engineers, providing technical mentorship.
- Experience building services on one of the 3 major cloud service providers: AWS, Azure or GCP, hands-on experience in managed cloud databases
Skills That Are Nice to Have:
- Experience working with NoSQL databases like Cassandra, queue services like SQS
- Experience in cloud security principles
- Experience with Kubernetes
- Experience with big data technologies
- Experience in driving customer focus for SaaS products is a big plus
Job Features
Job Category
Full time
Role: Java- Staff Software Engineer Working Location: Bengaluru, India (Hybrid) Employment Type: Full-time Experience:…
Role: Senior BMC Helix Developer Administrator
Working Location: Bethpage, NY / Plano, TX
Employment Type: Full-time
Location Flexibility: May consider candidates across the US & Canada
Compensation:
- Onsite TX or Remote rest of US – $88
- Onsite NY/NJ or Remote MA/CA/CT/WA – $100
- Canada – $66
- Nearshore – $55
Role Overview
We are looking for a Senior BMC Helix Developer Administrator with strong enterprise experience in BMC Remedy, AR System, and BMC Helix. The role involves platform administration, development, production support, monitoring, integrations, automation, security, migration, and continuous improvement across BMC Helix environments.
Job Duties and Responsibilities
- Serve as a tier-3 subject matter expert for BMC Helix production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules.
- Investigate and resolve submission failures, approval errors, workflow exceptions, authentication issues, and integration faults.
- Perform root cause analysis on platform, configuration, and custom code issues.
- Participate in on-call rotation for critical Helix platform outages and major submission/approval failures.
- Manage environment promotion (Dev → QA → Prod), change control, and release validation for Helix configurations and customizations.
Monitoring, KPIs & Platform Health
- Build and maintain Helix-native monitoring and KPI dashboards covering login health, form/catalog usage, submission success/failure rates, approval integrity, and integration health.
- Configure and optimize AR System audit, custom KPI snapshot tables, scheduled escalations/filters, and operational reports.
- Define and tune alert thresholds for submission failure spikes, integration errors, and authentication anomalies.
- Provide platform health and adoption metrics distinct from ticket volume and queue metrics.
Development & Configuration
- Design, build, and maintain Helix customizations including forms, workflows, filters, escalations, process definitions, and record definitions.
- Develop and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences, including PC Store fulfillment flows.
- Configure and optimize Incident and Change intake in Smart IT, including submission, validation, templates, and approval paths.
- Implement Service Desk form consolidation to reduce form sprawl, retire unused forms, and standardize intake paths.
- Deliver UI/UX improvements across DWP and Smart IT, including layout, field logic, validation messaging, mobile usability, and branding consistency.
Integrations & APIs
- Build and maintain REST API integrations between Helix and enterprise systems, including:
- PubSub
- SailPoint
- Device42
- IT Automation platforms
- HRIS event triggers
- Develop middleware, webhooks, and custom integration layers using AR REST API, Helix Platform API, and DWP APIs.
- Implement error handling, retry logic, correlation IDs, and integration failure logging.
- Manage API authentication, service accounts, OAuth/RSSO, and least-privilege access for integrations.
AI & Automation
- Evaluate, configure, and extend BMC Helix AI capabilities, including HelixGPT, cognitive service desk features, intelligent search, and virtual agent/chatbot capabilities.
- Integrate AI-assisted features with approved knowledge sources and service catalog content.
- Build automation for repetitive platform tasks, including provisioning workflows, approval routing, data synchronization, and self-healing integration retries.
- Ensure AI integrations comply with security, data classification, and privacy policies.
Governance, Security & Documentation
- Enforce RBAC, field-level security, and data access controls.
- Maintain technical documentation including architecture diagrams, integration specifications, runbooks, form catalogs, and release notes.
- Support SOX-relevant workflows with auditability and approval integrity.
- Collaborate with Security, IAM, and Compliance teams on access reviews, service account governance, and integration security.
Migration & Continuous Improvement
- Support ongoing ServiceNow → BMC Helix migration workstreams, including PC Store, Service Desk, Incident/Change, HR workflows, and form consolidation.
- Identify decommission candidates using platform usage analytics.
- Recommend and implement platform optimizations, including performance tuning, filter efficiency, escalation scheduling, and catalog UX improvements.
Required Qualifications
Experience
- 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
- 3+ years in a senior developer, administrator, or technical lead role on Helix or an equivalent ITSM platform.
- Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
- Proven experience building and maintaining REST API integrations between Helix and external enterprise systems.
- Experience with Incident, Change, and Request module configuration, including workflows, approvals, templates, and self-service intake.
- Experience operating multi-tier Helix environments, including AR Server, Mid-tier, RSSO/SSO, and database layers.
Technical Skills
- AR System: Forms, active links, filters, escalations, permissions, audit configuration, SQL/reporting on AR schema.
- Helix Platform / Innovation Studio: Record definitions, views, processes, rules, and deployment.
- Digital Workplace & Service Catalog: Service definitions, catalog items, questionnaires, and approval mappings.
- Smart IT: Configuration, plugins, incident/change/task creation flows.
- Integration: REST/SOAP APIs, webhooks, JSON/XML, OAuth 2.0, SAML, API keys, and service accounts.
- Scripting/Development: Java, JavaScript, or equivalent for AR filters, web APIs, and custom extensions.
- Database: SQL query and performance analysis using SQL Server and/or Oracle.
- Reporting: Helix native reporting, dashboards, Pentaho, or equivalent BI within the Helix ecosystem.
Soft Skills
- Strong problem-solving and analytical skills with the ability to diagnose failures using audit trails and logs.
- Excellent communication skills with the ability to translate technical issues for business stakeholders and service owners.
- Ability to prioritize work in a migration environment with competing demands and tight timelines.
- Detail-oriented with strong documentation habits.
Preferred Qualifications
- Extensive experience with BMC Helix 25.x / 26.x.
- Experience with BMC Helix AI / HelixGPT / cognitive chatbot configuration and integration.
- Familiarity with SailPoint, Device42, or similar IAM/CMDB platforms.
- Experience building KPI/observability frameworks using Helix-native tooling.
- ITIL Foundation or practical ITSM process knowledge.
- Experience in telecommunications, media, or large enterprise environments.
- Exposure to ServiceNow migration projects.
- Experience with SOX-controlled access provisioning workflows.
- Java development for AR System API and Mid-tier extensions.
Familiarity with Git and CI/CD for Helix deployment pipelines.
Key Skills at a Glance
- Platform: BMC Helix
- ITSM: Incident, Problem, Change, Request & Knowledge Management
- Development: Configuration, Customization & Workflows
- Integration: APIs & Enterprise Application Integration
- Support: Troubleshooting, Testing & Production Support
- Process: ITSM, Change Management & Continuous Improvement
Job Features
Role: Senior BMC Helix Developer Administrator Working Location: Bethpage, NY / Plano, TX Employment…
Role: Senior Business Systems Analyst
Working Location: US / Canada
Onsite / Remote:
- Onsite TX or Remote rest of US – $45
- Onsite NY/NJ or Remote MA/CA/CT/WA – $60
- Canada – $45
Employment Type: Full-time
Experience: 5+ years
Education: Bachelor’s degree in CS or related field preferred.
Role Overview
A Senior Business Systems Analyst (BSA) bridges business needs and technology, gathering requirements, designing solutions (often for billing, OSS/BSS, or HR systems like SuccessFactors), documenting processes, leading small projects, and ensuring system quality through testing, all while mentoring junior staff and collaborating across teams to drive process efficiency and support strategic goals. They analyze data, manage defects, and ensure solutions meet functional and non-functional needs for residential/business customers and internal teams.
Job Duties and Responsibilities
- Requirements Gathering & Documentation: Elicit and document detailed business/functional requirements for new systems and enhancements.
- Project Leadership: Act as the lead for small to medium projects, coordinating with stakeholders and IT.
- Testing & Quality: Support test planning, execution and evaluation, and manage defects.
- Process Improvement: Analyze workflows, identify obstacles, and recommend solutions to improve efficiency.
- Collaboration: Work with business stakeholders, IT teams, architects, and product owners.
- Reporting: Define BI reports and data analysis for business customers.
Key Skills & Experience
- Education: Bachelor’s degree in CS or related field preferred.
- Experience: 5+ years as a Business Analyst, experience with web/GUI apps, large/mid-size environments.
- Technical Skills: Experience with workflow automation, basic scripting, SQL/reporting, Agentic AI, representative facing applications, CRM.
- Methodologies: Familiarity with TM Forum, Agile, industry best practices, and standards.
- Soft Skills: Strong communication, collaboration, problem-solving, and leadership.
Example Project Areas
- OSS/BSS (Operations/Business Support Systems) for billing and provisioning.
- Agent facing systems and CRM.
- End-to-End Systems Integration testing.
- Automation of business processes.
Job Features
Role: Senior Business Systems Analyst Working Location: US / Canada Onsite / Remote: Employment…
Role: Assoc Eng, SRE Data Video
Working Location: Bethpage, NY
(Onsite NY/NJ or Remote MA/CA/CT/WA- $45)
Employment Type: Full-time
Education: Bachelor’s degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
Experience: 0–2 years
Role Overview
We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).
As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.
Job Duties and Responsibilities
- Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
- Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
- Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
- Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
- Execute runbooks for routine operational tasks, deployments, and platform maintenance.
- Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
- Document incident response steps, troubleshooting guides, and standard operating procedures.
- Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
- 0–2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
- Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.
Technical Expertise
- Basic understanding of Linux administration and troubleshooting.
- Familiarity with scripting (Python, Bash, or PowerShell).
- Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
- General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
- Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
- Experience with cloud environments (AWS, Azure, GCP) is desirable but not required.
Job Features
Role: Assoc Eng, SRE Data Video Working Location: Bethpage, NY (Onsite NY/NJ or Remote MA/CA/CT/WA-…
Role: Senior Business Systems Analyst
Working Location: US / Canada
Employment Type: Full-time
Experience Level: Advanced
Role Overview
We are looking for a Senior Business Systems Analyst to analyze business and system requirements, evaluate existing systems, and work with business and technical teams to develop effective technology solutions. The ideal candidate should have strong analytical, problem-solving, documentation, and stakeholder management skills, along with the ability to translate business needs into clear technical requirements.
Job Duties and Responsibilities
- Analyze business processes, system requirements, and operational needs to identify appropriate technology solutions.
- Gather, document, and validate business and system requirements from stakeholders.
- Analyze existing systems and identify opportunities for improvement, optimization, and automation.
- Translate business requirements into clear functional and technical specifications.
- Work closely with business, product, engineering, IT, and other technical teams to ensure requirements are clearly understood.
- Analyze system workflows, data flows, integrations, and dependencies across applications.
- Develop process flows, functional specifications, use cases, and other system documentation.
- Identify system gaps, issues, and potential risks and recommend practical solutions.
- Support system design, development, testing, implementation, and enhancement activities.
- Review proposed solutions to ensure they meet business requirements and system objectives.
- Support testing activities, including test planning, validation, defect identification, and resolution.
- Analyze system issues and work with technical teams to determine root causes and appropriate resolutions.
- Assist with system integration requirements and validate data exchanged between applications.
- Support production issues and provide analysis to help resolve system-related problems.
- Maintain accurate documentation of system requirements, processes, configurations, and changes.
- Participate in stakeholder meetings, requirement workshops, reviews, and solution discussions.
- Track requirements, decisions, dependencies, and action items throughout the project lifecycle.
- Identify opportunities to improve system performance, efficiency, reliability, and user experience.
Required Skills & Qualifications
- Strong experience in Business Systems Analysis / System Analysis.
- Advanced analytical and problem-solving skills.
- Strong understanding of business processes, system workflows, and application dependencies.
- Experience gathering, analyzing, documenting, and validating requirements.
- Ability to translate business needs into functional and technical requirements.
- Strong understanding of system integrations, data flows, and interfaces.
- Experience creating process flows, functional specifications, use cases, and system documentation.
- Experience supporting software development, testing, implementation, and system enhancement activities.
- Strong troubleshooting and root-cause analysis skills.
- Ability to identify system gaps, risks, dependencies, and improvement opportunities.
- Strong stakeholder communication and collaboration skills.
- Ability to work effectively with both business and technical teams.
- Experience working in fast-paced and complex technology environments.
- Strong attention to detail with the ability to manage multiple priorities.
Key Skills at a Glance
- Analysis: Business & System Analysis
- Requirements: Requirement Gathering & Documentation
- Systems: Workflows, Data Flows & Integrations
- Documentation: Functional Specifications, Process Flows & Use Cases
- Testing: Test Planning, Validation & Defect Management
- Troubleshooting: Root-Cause Analysis & Issue Resolution
- Collaboration: Stakeholder & Cross-Functional Team Management
- Improvement: Process Optimization, Automation & System Enhancement
Job Features
Role: Senior Business Systems Analyst Working Location: US / Canada Employment Type: Full-time Experience…
Role: Senior BMC Helix Engineer
Working Location: Bethpage, NY / Plano, TX
Employment Type: Full-time
Location Flexibility: May consider candidates across the US & Canada
Role Overview
We are looking for a Senior BMC Helix Engineer to design, develop, configure, and support enterprise IT service management solutions using BMC Helix. The ideal candidate should have strong technical expertise in ITSM processes, workflow configuration, integrations, automation, and platform support.
The role requires the ability to work closely with technical and business teams to deliver scalable, reliable, and efficient service management solutions.
Job Duties and Responsibilities
- Design, develop, configure, and maintain BMC Helix solutions.
- Configure and customize BMC Helix IT Service Management modules based on business and operational requirements.
- Develop and maintain workflows, business rules, forms, notifications, and service management processes.
- Support incident, problem, change, request, and knowledge management processes.
- Develop and maintain integrations between BMC Helix and other enterprise applications.
- Troubleshoot application, workflow, integration, and platform-related issues.
- Analyze technical requirements and translate them into scalable BMC Helix solutions.
- Work with business and technical stakeholders to understand requirements and provide appropriate solutions.
- Support platform upgrades, enhancements, configuration changes, and deployments.
- Develop and maintain technical documentation, configuration details, and operational procedures.
- Monitor system performance and identify opportunities for platform improvements.
- Follow development, testing, deployment, and change management practices.
- Participate in testing, defect resolution, and production support activities.
- Ensure solutions are reliable, maintainable, and aligned with business requirements.
- Identify opportunities to improve automation, workflows, and service management processes.
Required Skills & Qualifications
- Strong hands-on experience with BMC Helix.
- Strong understanding of IT Service Management (ITSM) processes and practices.
- Experience configuring and customizing BMC Helix ITSM solutions.
- Experience developing workflows, business rules, forms, notifications, and related configurations.
- Strong understanding of Incident, Problem, Change, Request, and Knowledge Management.
- Experience with enterprise application integrations and APIs.
- Strong troubleshooting and problem-solving skills.
- Ability to analyze business requirements and translate them into technical solutions.
- Experience with testing, deployment, and production support.
- Strong understanding of software development and change management practices.
- Good communication, documentation, and stakeholder management skills.
- Ability to work independently as well as collaboratively in a fast-paced environment.
Key Skills at a Glance
- Platform: BMC Helix
- ITSM: Incident, Problem, Change, Request & Knowledge Management
- Development: Configuration, Customization & Workflows
- Integration: APIs & Enterprise Application Integration
- Support: Troubleshooting, Testing & Production Support
- Process: ITSM, Change Management & Continuous Improvement
Job Features
Role: Senior BMC Helix Engineer Working Location: Bethpage, NY / Plano, TX Employment Type:…
Role: Associate Engineer, SRE Data Video (SRE I)
Working Location: Bethpage, NY
Employment Type: Full-time
Level: SRE I
Role Overview
We are looking for an Associate Engineer, SRE Data Video (SRE I) to support the reliability, performance, and availability of data and video systems. The role involves monitoring system health, identifying and troubleshooting issues, supporting operational activities, and working with technical teams to maintain reliable services.
Job Duties and Responsibilities
- Support the reliability and availability of data and video systems.
- Monitor system performance, health, and operational metrics.
- Identify, investigate, and troubleshoot system issues and service disruptions.
- Assist in analyzing logs, system data, and performance information to identify potential issues.
- Support incident management and resolution of production issues.
- Work with engineering and technical teams to investigate and resolve system-related problems.
- Assist with identifying recurring issues and opportunities for improving system reliability.
- Support routine operational and maintenance activities for data and video environments.
- Follow established procedures for system monitoring, troubleshooting, and incident resolution.
- Document technical issues, resolutions, and operational procedures.
- Assist with improving operational processes and reducing repetitive manual activities.
- Participate in reliability and performance improvement initiatives.
- Support system changes and deployments while following established operational practices.
Required Skills & Qualifications
- Knowledge of Site Reliability Engineering (SRE) principles and practices.
- Understanding of data and video technology environments.
- Basic understanding of system monitoring, performance, and availability.
- Ability to troubleshoot technical and system-related issues.
- Good understanding of logs, system metrics, and operational data.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with engineering and technical teams.
- Good communication and documentation skills.
- Ability to work in a fast-paced technical environment.
- Willingness to learn and work with new technologies and tools.
Key Focus Areas
- SRE Operations: System reliability, availability, and performance.
- Data & Video: Supporting data and video service environments.
- Monitoring & Troubleshooting: Identifying and resolving system issues.
- Incident Management: Supporting production incidents and service restoration.
- Continuous Improvement: Improving reliability, operational processes, and efficiency.
Job Features
Role: Associate Engineer, SRE Data Video (SRE I) Working Location: Bethpage, NY Employment Type:…
Role: UI Developer – Advanced
Working Location: Canada / Plano, TX
Employment Type: Contract
Duration: 3 Months
Number of Positions: 1
Notice Period: Immediate
Role Overview
We are looking for an experienced UI Developer to design and develop modern, responsive, and user-friendly web interfaces. The ideal candidate should have strong hands-on experience with modern frontend technologies, UI/UX design principles, and development tools.
The role requires proficiency in HTML5, CSS3, JavaScript, TypeScript, modern frontend frameworks, and design tools such as Figma and FlyWheel.
Job Duties and Responsibilities
- Develop responsive and interactive user interfaces using modern frontend technologies.
- Build reusable and maintainable UI components using React, Angular, Vue, Next.js, and Vite.
- Write clean, scalable, and efficient code using HTML5, CSS3, JavaScript (ES6+), and TypeScript.
- Convert UI/UX designs and prototypes into functional web interfaces.
- Work with Figma and FlyWheel to understand and implement design requirements.
- Ensure consistency between design specifications and the final user interface.
- Develop responsive layouts that provide a consistent experience across different devices and screen sizes.
- Follow UI/UX best practices to create intuitive and user-friendly interfaces.
- Use Git for source code management and maintain organized development workflows.
- Manage project dependencies and packages using npm or yarn.
- Use Webpack for development and application build processes.
- Follow coding standards and maintain code quality using ESLint and Prettier.
- Collaborate with design and development teams to implement UI requirements and resolve technical challenges.
- Ensure frontend code is optimized, maintainable, and aligned with project requirements.
Required Skills & Qualifications
Programming Languages
- Strong proficiency in HTML5.
- Strong proficiency in CSS3.
- Strong knowledge of JavaScript (ES6+).
- Strong proficiency in TypeScript.
Frontend Frameworks
Hands-on experience with:
- React
- Angular
- Vue
- Next.js
- Vite
UI/UX & Design
- Strong understanding of UI/UX design principles.
- Hands-on experience with Figma is mandatory.
- Hands-on experience with FlyWheel is mandatory.
- Ability to translate design concepts and prototypes into functional interfaces.
- Understanding of responsive and user-friendly web design.
Development & Tooling
- Strong experience with Git for version control.
- Experience with npm/yarn for package and dependency management.
- Working knowledge of Webpack.
- Experience using ESLint for code quality and standards.
- Experience using Prettier for code formatting and consistency.
Key Skills at a Glance
- Languages: HTML5, CSS3, JavaScript (ES6+), TypeScript
- Frameworks: React, Angular, Vue, Next.js, Vite
- Design: UI/UX, Figma, FlyWheel
- Tools: Git, npm/yarn, Webpack, ESLint, Prettier
- Availability: Immediate
Job Features
Role: UI Developer – Advanced Working Location: Canada / Plano, TX Employment Type: Contract…
Role: Senior Architect / Consultant – Revenue Recognition & Billing Systems
Working Location: Toronto
Employment Type: Contract
Experience: 10+ Years
Education: Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
Role Overview
We are looking for a Senior Architect / Consultant with strong experience in revenue recognition, finance systems, billing platforms, and SAP integration. The role involves leading the architecture and design of revenue recognition and billing solutions, ensuring accurate financial reporting, system integration, data integrity, and compliance.
Job Duties and Responsibilities
Revenue Recognition & Billing Architecture
- Lead the end-to-end architecture and design of revenue recognition logic within billing systems.
- Design solutions for deferred revenue, contract modifications, and multiple performance obligations.
- Translate revenue recognition requirements into functional and technical design specifications.
- Support revenue treatment across new contracts, amendments, cancellations, usage-based charges, bundles, and promotions.
- Identify and address risks related to revenue leakage, reporting accuracy, and financial controls.
SAP Integration & Systems Architecture
- Define the integration architecture between billing systems and SAP, including data flows, timing, and reconciliation.
- Work with SAP FI/CO, Revenue Accounting and Reporting, and billing-related systems.
- Design and review interface specifications for revenue and billing data exchange.
- Support integration methods including IDocs, APIs, BAPIs, ETL, and middleware.
- Trace and analyze revenue data across complex system-to-system integrations.
Financial Reporting & Reconciliation
- Establish and oversee reconciliation processes between billing sub-ledgers and the SAP general ledger.
- Support month-end and quarter-end close processes.
- Validate financial data, journal entries, and revenue reporting workflows.
- Ensure solutions support accurate financial reporting and reconciliation.
Governance, Compliance & Testing
- Review solution designs for scalability, data integrity, auditability, and financial controls.
- Support compliance requirements, including SOX and internal controls.
- Support SIT and UAT test strategy and execution for revenue reporting scenarios.
- Validate edge cases, exceptions, and complex billing scenarios.
- Identify system gaps and drive remediation.
Documentation & Stakeholder Management
- Create and maintain data mappings, business rules, interface specifications, and technical design documentation.
- Work closely with Finance, Accounting, Controllership, and IT teams.
- Translate requirements between finance stakeholders and technical teams.
- Act as a subject matter expert for revenue recognition and finance reporting.
- Mentor architects and analysts involved in the program.
Required Skills & Experience
Revenue Recognition & Finance Reporting
- Working knowledge of ASC 606 and IFRS 15 revenue recognition standards with real implementation experience.
- Experience with deferred revenue, contract assets and liabilities, revenue waterfalls, and multiple performance obligations.
- Understanding of month-end and quarter-end close processes, journal entries, and sub-ledger to general ledger reconciliation.
- Familiarity with internal financial controls and SOX compliance requirements.
SAP & Systems Architecture
- Hands-on experience with SAP FI/CO.
- Experience with SAP Revenue Accounting and Reporting is strongly preferred.
- Experience with SAP BRIM, including Convergent Invoicing and Charging, or similar billing-to-SAP integration models is a plus.
- Experience integrating billing platforms with SAP.
- Strong understanding of IDocs, APIs, BAPIs, ETL, and middleware.
- Strong SQL and data analysis skills.
Program & Leadership Skills
- 10+ years of experience in finance systems, revenue or billing systems, or financial reporting.
- 5+ years of experience in a Senior, Architect, or Lead role on billing or revenue system implementations.
- Strong ability to work between Finance and technical teams and validate requirements from both perspectives.
- Strong stakeholder management, communication, and documentation skills.
- Experience working with Agile and/or Waterfall methodologies on large system implementation programs.
Preferred Qualifications
- Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
- SAP certification in RAR, FI, or related modules.
- Experience in telecom or subscription-based billing environments.
- Experience with usage-based billing, recurring revenue, and plan changes.
- Prior experience with large-scale billing transformation or ERP revenue module implementation programs.
Job Features
Role: Senior Architect / Consultant – Revenue Recognition & Billing Systems Working Location: Toronto…
Role: Senior QA Engineer – 5G Charging & API Validation
Working Location: Toronto
Employment Type: Full-time
Experience: 5+ Years
Education: Bachelor’s degree in Engineering, Computer Science, Business Technology, or equivalent.
Role Overview
We are looking for a Project Manager to plan and manage technical projects from initiation through delivery. The role involves coordinating cross-functional teams, managing project timelines, risks, milestones, and stakeholders, while using Agile methodologies, AI-enabled tools, and automation to improve project delivery.
Job Duties and Responsibilities
Wireless Rating & Charging Validation
- Perform testing and troubleshooting of wireless charging systems involving Radius, N40, and related charging interfaces.
- Validate rating and charging call flows for online and offline charging.
- Work with CHF, OCS, and CDR generation validation.
- Analyze Wireshark traces during test case execution.
Wireless Subscriber Provisioning
- Provision subscribers in HLR, HSS, and UDM using SOAP and REST APIs.
- Use tools such as Postman to validate provisioning workflows.
- Perform end-to-end validation across subscriber management systems.
Device Configuration & Attach Testing
- Test device configuration and attach processes.
- Identify and troubleshoot issues related to device connectivity and network attachment.
- Analyze QXDM captures and logs to identify underlying network issues.
Core Network Trace Analysis
- Analyze packet captures involving core network nodes such as SMF and PCF.
- Use Wireshark and Netscout probes for packet and network trace analysis.
- Troubleshoot network-layer and integration issues.
API & Backend Testing
- Design, develop, and execute REST and SOAP API test cases using Postman, Swagger, and ReadyAPI.
- Perform functional, regression, and integration testing.
- Validate JSON and XML payloads, schemas, and service contracts.
- Perform contract testing for microservices.
- Test Kafka message queues, including message payloads, event ordering, and delivery.
Test Automation & CI/CD
- Build and maintain API automation frameworks.
- Integrate automated tests into Jenkins CI/CD pipelines.
- Develop and manage mock services to simulate network components for isolated testing.
- Automate test cases using AI-assisted and agentic AI frameworks.
Database & Defect Management
- Perform SQL-based database validation to verify data integrity across provisioning and charging systems.
- Manage the complete defect lifecycle, including discovery, documentation, triage, retesting, and closure.
- Participate in test planning, peer reviews, and continuous QA process improvement.
Collaboration
- Work closely with Core Network, BSS, Charging, and Vendor teams to investigate end-to-end integration issues.
Required Qualifications
- 5+ years of QA experience with strong focus on API and backend system testing in telecom or wireless environments.
- Minimum 1 year of AI experience.
- Minimum 5 years of test automation experience.
- Hands-on experience with Postman, Swagger, and ReadyAPI for REST and SOAP testing.
- Strong understanding of JSON and XML structures, schema validation, and payload validation.
- Experience testing subscriber provisioning flows in 5G or LTE wireless networks.
- Knowledge of 5G charging, including 3GPP standards, CHF, SMF, PCF, N7, N28, N40, and Radius.
- Practical experience with Wireshark for packet capture and trace analysis.
- Experience with QXDM log analysis for wireless device and network troubleshooting.
- Experience testing Kafka or equivalent message queue systems.
- Proficiency in SQL for database querying and data validation.
- Experience integrating automated tests into Jenkins or similar CI/CD pipelines.
- Strong understanding of microservices architecture and testing strategies, including contract, integration, and component testing.
- Experience designing and using mock/stub services for API testing.
- Good understanding of the defect lifecycle and experience with JIRA or similar tools.
Nice-to-Have Skills
- Experience with end-to-end 5G charging flow testing, including CDR generation and validation.
- Knowledge of 3GPP Diameter or HTTP/2-based charging interfaces.
- Scripting skills in Python or JavaScript for test automation.
- Exposure to cloud-native environments such as Kubernetes and OpenShift.
- Experience with containerized microservices testing.
- ISTQB or equivalent QA certification.
Core Skills
- API Testing: Postman, ReadyAPI, REST/SOAP, JSON/XML Validation, Mock Services, API Automation.
- 5G / Telecom: N7, N28, N40, 5G Charging, CHF, SMF, PCF, CDR Validation, Subscriber Provisioning.
- Testing & Tools: Wireshark, QXDM, Jenkins CI/CD, Kafka/MQ, SQL.
- Core QA: Test Case Design, Regression Testing, Defect Lifecycle, Integration Testing, Microservices Testing.
Job Features
Role: Senior QA Engineer – 5G Charging & API Validation Working Location: Toronto Employment…
Role: Project Manager
Working Location: Remote or On-site (Hybrid) – Bethpage, NY or Plano, TX
Employment Type: Full-time
Experience: 3 years
Education: Bachelor’s degree in Engineering, Computer Science, Business Technology, or equivalent.
Role Overview
We are looking for a Project Manager to plan and manage technical projects from initiation through delivery. The role involves coordinating cross-functional teams, managing project timelines, risks, milestones, and stakeholders, while using Agile methodologies, AI-enabled tools, and automation to improve project delivery.
Job Duties and Responsibilities
Project Planning & Execution
- Develop project plans, define milestones, allocate resources, and manage end-to-end delivery of technical solutions.
- Manage projects involving networks, software, and technology platforms.
- Use AI-assisted tools to support project planning, scheduling, risk management, and milestone development.
- Use automation tools to maintain project plans, timelines, and deliverables.
Cross-Functional Leadership
- Coordinate with Engineering, Product, DevOps, Sales, and Business teams.
- Ensure alignment, collaboration, and effective communication across teams.
Agile & Scrum
- Facilitate Agile ceremonies, including planning, stand-ups, and retrospectives.
- Drive continuous process improvement throughout development lifecycles.
- Work within Agile, Scrum, and SAFe methodologies.
Stakeholder Communication
- Provide regular project updates and communicate progress to stakeholders.
- Present solutions and findings to leadership.
- Use AI-assisted tools to generate reports, summaries, and project insights.
Financial & Milestone Management
- Track project milestones and delivery progress.
- Provide clear and concise project status updates to stakeholders.
- Utilize AI-assisted tools to support reporting, summaries, and insights.
Risk & Issue Management
- Proactively identify, track, and resolve project risks, roadblocks, and bottlenecks.
- Use data and analytics to support decision-making and improve delivery outcomes.
- Apply AI-assisted analysis to improve risk management, dependency tracking, and issue resolution.
Technology Focus
- Manage projects involving broadband devices and technologies such as DOCSIS, PON, and Wi-Fi.
- Manage projects related to AI/ML, automation, and sales support initiatives.
- Ensure project solutions are scalable and reliable.
AI-Enabled Delivery & Automation
- Use AI tools to automate reporting, status updates, and documentation.
- Use automation to streamline project workflows and reduce manual effort.
- Identify opportunities to improve project efficiency through AI and automation.
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, Business Technology, or equivalent.
- Minimum 3 years of experience as a Project Manager on cross-functional programs involving Engineering, Product, DevOps, and stakeholders.
- Minimum 5 years of experience managing technical projects in telecom, ISP, cable/broadband, SaaS, or large-scale infrastructure environments.
- Certified Scrum Master (CSM/PSM) and/or SCPO with at least 2 years of active facilitation experience.
- Proven experience managing cross-functional technical projects with five or more concurrent workstreams.
- Proficiency in Jira and Confluence.
- Experience in analyzing, planning, and developing project schedules.
- Ability to define clear deliverables, roles, and responsibilities for project team members.
- Experience conducting regular technical team meetings to address project-related questions and challenges.
- Experience using AI-enabled productivity tools for project planning, reporting, and delivery tracking.
- Familiarity with automation tools and Agile tool integrations, such as Jira automation.
- Ability to use data and analytics to drive decision-making and improve project delivery outcomes.
Key Skills & Environment
- Tools: Jira, Confluence, AIOps Platforms.
- Methodologies: Agile, Scrum, SAFe.
- Environment: Fast-paced and dynamic telecom/ISP environment.
Job Features
Role: Project Manager Working Location: Remote or On-site (Hybrid) – Bethpage, NY or Plano,…
Role: Software Engineering-Software Developer (Linux RHEL System Administrator)
Working Location: Plano
Employment Type: Full-time
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Role Overview
We are looking for a Lead Program Manager to lead large and complex technology programs, manage multiple initiatives and delivery teams, drive strategic execution, and ensure successful delivery of business and technology outcomes.
Job Duties and Responsibilities
- Administer, configure, and maintain RHEL-based Linux servers across different environments.
- Perform system installation, patching, upgrades, kernel tuning, and performance optimization.
- Manage user accounts, permissions, file systems, storage, and networking configurations.
- Monitor system health and ensure high availability and uptime.
- Automate routine administrative tasks using shell scripting.
- Troubleshoot complex operating system issues and perform root-cause analysis.
- Implement security best practices, including SELinux, firewalls, and vulnerability remediation.
- Support backup, recovery, and disaster recovery processes.
- Collaborate with application, network, and security teams to support business-critical workloads.
- Document system configurations, procedures, and operational standards.
Required Skills & Qualifications
- Strong hands-on experience with Linux RHEL system administration in enterprise environments.
- Strong understanding of system configuration and hardening.
- Good knowledge of networking fundamentals, including DNS, DHCP, routing, and firewalls.
- Experience with storage management, including LVM, NFS, and iSCSI.
- Knowledge of system monitoring and log analysis.
- Proficiency with shell scripting (Bash, sh) for automation.
- Experience with package management using YUM and DNF.
- Experience with system services and systemd.
- Working knowledge of LDAP, including NSS, PAM, and SSSD.
- Working knowledge of Sendmail and SMTP.
- Database exposure.
- Familiarity with virtualization technologies such as VMware and KVM.
- Strong troubleshooting and analytical skills.
Good-to-Have Skills
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Knowledge of Infrastructure as Code tools such as Terraform.
- Exposure to CI/CD pipelines and tools such as Jenkins, GitLab CI, or GitHub Actions.
- Familiarity with configuration management tools such as Ansible, Puppet, or Chef.
- Understanding of containerization technologies such as Docker.
- Knowledge of container orchestration platforms such as Kubernetes and OpenShift.
- Experience with monitoring tools such as Prometheus, Grafana, Nagios, or Zabbix.
Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Red Hat certifications such as RHCSA or RHCE are highly desirable.
- Cloud certifications in AWS, Azure, or GCP are a plus.
Soft Skills
- Strong communication and documentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving mindset and attention to detail.
- Commitment to continuous learning and staying current with emerging technologies.
Job Features
Role: Software Engineering-Software Developer (Linux RHEL System Administrator) Working Location: Plano Employment Type: Full-time…
Role: Lead Program Manager
Working Location: Plano/NY/Remote
Employment Type: Full-time
Experience: 8+ Years
Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
Role Overview
We are looking for a Lead Program Manager to lead large and complex technology programs, manage multiple initiatives and delivery teams, drive strategic execution, and ensure successful delivery of business and technology outcomes.
Job Duties and Responsibilities
Portfolio Leadership
- Own major programs comprising multiple initiatives and technical and operational delivery teams.
- Recommend sequencing, re-prioritization, or de-scoping of initiatives based on delivery performance, financial health, and value realization.
- Translate business strategy into integrated technology roadmaps and execution plans.
- Manage sequencing, dependencies, and trade-offs across initiatives.
- Track and drive benefits realization, outcomes, and adoption metrics.
Program Execution & Agile Delivery
- Lead the end-to-end program lifecycle from intake and funding through delivery and stabilization.
- Oversee multiple Agile teams using Scrum, SAFe, or hybrid delivery models.
- Ensure consistent delivery quality, cadence, and transparency across teams.
- Proactively manage risks, dependencies, and cross-team challenges.
- Measure and report program delivery health and remediation plans.
Financial & Investment Management
- Manage program-level budgets, forecasts, and milestone-based funding.
- Partner with Finance and leadership on investment decisions and prioritization.
- Monitor financial health, delivery performance, and ROI throughout the program lifecycle.
- Support funding reallocation and investment trade-off decisions based on performance.
Technical & Domain Leadership
- Serve as a trusted technology partner with a strong understanding of assigned technology domains.
- Collaborate with Architecture and Engineering teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
- Balance technical constraints with business priorities.
- Work across software platforms, APIs, cloud, DOCSIS, Wi-Fi, mobile/5G, and related technologies.
Stakeholder & Executive Engagement
- Act as the primary point of accountability for program status, outcomes, and risks.
- Communicate program priorities, business impact, and change management requirements effectively.
- Prepare and deliver executive-level communications, including roadmap updates and investment insights.
- Facilitate decision-making forums and governance reviews.
Team & Capability Leadership
- Mentor and coach Project Managers and Coordinators.
- Promote Agile and outcome-driven delivery practices.
- Drive continuous improvement in program governance, delivery efficiency, and operating models.
Required Qualifications
Education
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Master’s degree or MBA preferred.
Experience
- 8+ years of experience in technology delivery, engineering, or program management.
- 3+ years of experience leading large and complex programs or value streams.
- Experience in telecommunications, broadband, cable, or mobile technologies is strongly preferred.
Technical & Domain Knowledge
- Knowledge of software delivery and/or network technologies such as DOCSIS, Wi-Fi, PON, LTE/5G.
- Knowledge of cloud platforms, DevOps, APIs, SDN/NFV.
- Strong systems thinking across platforms and products.
Delivery & Financial Acumen
- Advanced experience in Agile, Scrum, and/or SAFe environments.
- Experience managing multi-initiative program budgets, forecasts, milestones, and investment trade-offs.
- Experience supporting investment prioritization and funding reallocation based on performance.
- Experience presenting financial information and business narratives to executives.
- Comfortable working in matrixed and fast-changing environments.
Role Variations
- Software Delivery Lead Program Manager: Focus on Agile software platforms, APIs, and cloud-based services.
- Network & Broadband Lead Program Manager: Focus on DOCSIS, Wi-Fi, PON, mobile/5G, and device ecosystems.
- Technology Business Operations Lead Program Manager: Focus on portfolio execution, governance, financial tracking, and executive enablement.
Job Features
Role: Lead Program Manager Working Location: Plano/NY/Remote Employment Type: Full-time Experience: 8+ Years Education:…
Role: Business Systems Analyst
Working Location: Remote
Employment Type: Full-time
Experience: 2–4 years of experience as a Business Analyst.
Education: Bachelor’s degree in a relevant field
Role Overview
We are looking for a Business Systems Analyst to gather and analyze business requirements, improve processes, support system integration, and work closely with business and technology teams to deliver effective solutions.
Job Duties and Responsibilities
- Gather, analyze, and document business requirements for new or improved systems.
- Analyze data to identify insights, improve data quality, and support business decisions.
- Support the integration of different systems and platforms.
- Identify opportunities to improve and streamline business processes.
- Collaborate with IT, Operations, and business stakeholders.
- Create process flows, reports, and system documentation.
- Provide system support, troubleshoot issues, and help resolve defects.
- Define and validate customer intents, routing rules, escalation paths, queue logic, and handoffs.
- Document requirements for web, mobile app, SMS-to-chat, email, campaign, QR code, and external intent entry points.
- Support direct-to-agent and authenticated self-service experiences.
Common Focus Areas
- Customer Experience Platform: Support omnichannel contact center transformation across IVR, chat, virtual agents, agent desktop, intent recognition, self-service, routing, reporting, and customer support.
- Intent Recognition & Routing: Define and validate customer intents, routing rules, escalation paths, queue logic, and system handoffs.
- Chat Self-Service & Digital Entry Points: Document requirements for web, mobile app, SMS-to-chat, email, campaign, QR code, and external intent entry points.
Required Skills
- Business Acumen: Understand business objectives and connect requirements to customer experience, revenue, operational efficiency, risk reduction, and strategic outcomes.
- Systems Thinking: Analyze end-to-end impacts across platforms, teams, integrations, data flows, and operational processes.
- Technical Curiosity: Understand system behavior, ask relevant questions, challenge assumptions, and communicate effectively between business and technology teams.
- Stakeholder Management: Lead working sessions, gather requirements from different stakeholders, manage priorities, and drive alignment.
- Critical Thinking: Break down complex requirements, identify root causes, evaluate options, and recommend practical solutions.
- Backlog & Prioritization: Create structured Jira epics, features, and user stories, support grooming, and prioritize work based on value, risk, dependencies, and readiness.
- Operational Readiness: Consider training, communications, reporting, support procedures, compliance, launch readiness, and post-production support.
- AI & Automation: Use AI responsibly for requirements discovery, process mapping, documentation, gap identification, and quality checks.
- Ownership & Execution: Work independently, track decisions and action items, follow up on open questions, and maintain quality deliverables.
- Intellectual Curiosity: Challenge incomplete requirements, identify hidden dependencies, and look for smarter ways to solve business problems.
Job Features
Role: Business Systems Analyst Working Location: Remote Employment Type: Full-time Experience: 2–4 years of…
Role: Senior DevOps / Cloud Platform Engineer
Working Location: Bangalore
Employment Type: Full-time
Experience: 4–7 Years
Education: Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, MCA, or a related technical discipline.
Role Overview
We are looking for a skilled Senior DevOps / Cloud Platform Engineer to take ownership of complex cloud platform challenges, driving security hardening, cost optimization, and GitOps governance. This role requires hands-on expertise in cloud infrastructure, Kubernetes, DevSecOps, infrastructure automation, and CI/CD while mentoring junior engineers and contributing to architectural decisions across multi-cloud environments.
Job Duties and Responsibilities
- Design and manage advanced Kubernetes clusters (EKS, AKS, GCP), including networking, RBAC, and multi-tenancy.
- Lead cloud security hardening initiatives, including network policies, secret management, image scanning, and compliance automation.
- Identify and implement cloud and Kubernetes cost optimization strategies, including rightsizing, spot instances, and cluster autoscaling.
- Architect and manage GitOps workflows using ArgoCD or FluxCD with policy enforcement.
- Provision and manage cloud resources using Terraform and Crossplane for advanced multi-cloud Infrastructure as Code (IaC).
- Build and optimize CI/CD pipelines with a focus on DevSecOps integration and pipeline reliability.
- Develop reusable automation frameworks and operational runbooks using Python and Shell scripting.
- Collaborate with architects and product teams to define platform standards and engineering best practices.
- Mentor junior DevOps engineers and conduct code and infrastructure reviews.
Technical Skills
- Advanced Kubernetes (EKS, AKS, GCP)
- Cloud Security Hardening
- Cloud & Kubernetes Cost Optimization
- GitOps (ArgoCD / FluxCD)
- Terraform / Crossplane
- CI/CD Platform Engineering
- Python Scripting
- Shell Scripting
- Advanced Linux Administration
- DevSecOps Practices
Nice-to-Have Skills
- Experience with service mesh technologies such as Istio or Envoy.
- Knowledge of streaming platforms such as Kafka or Zookeeper.
- Exposure to data platforms like Databricks or Snowflake.
- Familiarity with MLOps or AIOps tooling.
Job Features
Role: Senior DevOps / Cloud Platform Engineer Working Location: Bangalore Employment Type: Full-time Experience:…
Role: Java- Staff Software Engineer
Working Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 8+ years
Education: Engineering degree in Computer Science or a related technical discipline.
Role Overview
We are looking for an experienced Staff Software Engineer – Java to lead the design and development of large-scale enterprise applications and distributed systems. This role requires strong technical leadership, hands-on software development expertise, and the ability to collaborate with cross-functional teams to deliver scalable, high-quality solutions. The ideal candidate will have extensive experience in Java, cloud technologies, distributed systems, and enterprise product development while mentoring engineering teams and driving architectural excellence.
About the team
Core Platform development is spread across multiple cross-functional teams, each building a large and complex component of the MDM platform. As a Senior Engineer in the team, you will be responsible for successful delivery of features in our areas of ownership, covering the following key aspects:
- Work with PMs to build a solid product roadmap with clear, well-defined goals and KPIs
- Drive design and development of features, provide thought and execution leadership
- Work across functions with QA, DevOps & Doc teams to ensure a high-quality delivery
- Present design for new initiatives in the global forum of architects
Job Duties and Responsibilities
- Deliver features with high quality, be customer-focused.
- Champion engineering excellence, raise the bar on code coverage, coding guidelines and review processes.
- Provide technical leadership and mentor junior team members.
- Deal with ambiguity in complex problems, show bias for action.
- Work closely with architects to actively shape the architecture of your work area and the broader product.
- Work closely with PM, QA & Doc teams to ensure a thorough testing strategy, robust deployment and lucid documentation of features.
- Effective communication with cross-functional teams and global stakeholders.
Skills You Must Have:
- Engineering degree in computer science field
- Solid foundation in computer science, with strong competencies in algorithms, data structures, software design, and building large, distributed systems
- 8+ years of experience in design and development of products for enterprise customers.
- 4+ years of experience in building large-scale distributed data systems in Java and cloud technologies.
- Proven track record of building functionalities from conception to delivery, engaging with customers and partners to drive successful adoption and customer satisfaction.
- Experience in leading projects with a crew of engineers, providing technical mentorship.
- Experience building services on one of the 3 major cloud service providers: AWS, Azure or GCP, hands-on experience in managed cloud databases
Skills That Are Nice to Have:
- Experience working with NoSQL databases like Cassandra, queue services like SQS
- Experience in cloud security principles
- Experience with Kubernetes
- Experience with big data technologies
- Experience in driving customer focus for SaaS products is a big plus
Job Features
Role: Java- Staff Software Engineer Working Location: Bengaluru, India (Hybrid) Employment Type: Full-time Experience:…
We believe in harnessing the potential of individuals to create exceptional outcomes. Our culture thrives on bold ideas, collaborative energy, and the constant pursuit of excellence. The opportunities here are not just career-based—they are paths for growth, innovation, and impact.
With a multinational presence spanning continents, Zenith offers a truly global experience, connecting you with diverse teams, groundbreaking projects, and clients from around the world. Beyond work, we provide a flexible, supportive environment that values your personal growth as much as your professional achievements.
At Zenith, your next step isn’t just another job—it’s a leap toward creating your best work, contributing to a bigger purpose, and shaping the future of innovation.
