Zenith System Solutions
Zenith System Solutions
Zenith System Solutions
IT
Bethpage, NY or Plano, TX
Posted 5 days ago

Role: Senior BMC Helix Engineer

Working Location: Bethpage, NY / Plano, TX

Employment Type: Full-time

Location Flexibility: May consider candidates across the US & Canada

Role Overview

We are looking for a Senior BMC Helix Engineer to design, develop, configure, and support enterprise IT service management solutions using BMC Helix. The ideal candidate should have strong technical expertise in ITSM processes, workflow configuration, integrations, automation, and platform support.

The role requires the ability to work closely with technical and business teams to deliver scalable, reliable, and efficient service management solutions.

Job Duties and Responsibilities

  • Design, develop, configure, and maintain BMC Helix solutions.
  • Configure and customize BMC Helix IT Service Management modules based on business and operational requirements.
  • Develop and maintain workflows, business rules, forms, notifications, and service management processes.
  • Support incident, problem, change, request, and knowledge management processes.
  • Develop and maintain integrations between BMC Helix and other enterprise applications.
  • Troubleshoot application, workflow, integration, and platform-related issues.
  • Analyze technical requirements and translate them into scalable BMC Helix solutions.
  • Work with business and technical stakeholders to understand requirements and provide appropriate solutions.
  • Support platform upgrades, enhancements, configuration changes, and deployments.
  • Develop and maintain technical documentation, configuration details, and operational procedures.
  • Monitor system performance and identify opportunities for platform improvements.
  • Follow development, testing, deployment, and change management practices.
  • Participate in testing, defect resolution, and production support activities.
  • Ensure solutions are reliable, maintainable, and aligned with business requirements.
  • Identify opportunities to improve automation, workflows, and service management processes.

Required Skills & Qualifications

  • Strong hands-on experience with BMC Helix.
  • Strong understanding of IT Service Management (ITSM) processes and practices.
  • Experience configuring and customizing BMC Helix ITSM solutions.
  • Experience developing workflows, business rules, forms, notifications, and related configurations.
  • Strong understanding of Incident, Problem, Change, Request, and Knowledge Management.
  • Experience with enterprise application integrations and APIs.
  • Strong troubleshooting and problem-solving skills.
  • Ability to analyze business requirements and translate them into technical solutions.
  • Experience with testing, deployment, and production support.
  • Strong understanding of software development and change management practices.
  • Good communication, documentation, and stakeholder management skills.
  • Ability to work independently as well as collaboratively in a fast-paced environment.

Key Skills at a Glance

  • Platform: BMC Helix
  • ITSM: Incident, Problem, Change, Request & Knowledge Management
  • Development: Configuration, Customization & Workflows
  • Integration: APIs & Enterprise Application Integration
  • Support: Troubleshooting, Testing & Production Support
  • Process: ITSM, Change Management & Continuous Improvement

Job Features

Job Category

Full time

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Pankaj Gupta
Pankaj Gupta
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Equal Employment Opportunity

Zenith System Solutions is committed to providing equal opportunities to all individuals applying for roles with us, irrespective of gender or sex, disability, age, race, ethnicity, nationality, religion or belief, gender reassignment, pregnancy/maternity, sexual orientation or marital/civil partnership status.

We wish to ensure that all applicants are treated fairly based on their relevant skills, merits and capabilities and to assist in the effective implementation of this policy, applicants are asked to provide the information below.

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The Equality Act 2010 defines disability as ‘a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day to day activities.'

For any reasonable adjustments to the application process that you may require as a result of a disability, please provide any relevant details in the Cover Letter section at the beginning of the application process.

I hereby certify that all information provided in this application is true and complete to the best of my knowledge. I understand that any false statements or omissions may disqualify me from employment consideration or result in termination if already employed.

I authorize Zenith System Solutions to conduct any necessary inquiries and investigations concerning my education, employment history, and relevant professional qualifications.