Senior Technician – Network Operations Center (NOC) (Day / Night)

Role Level

• Senior Technician (Non-engineering role).

Scope and Responsibilities

• Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
• Provide leadership in managing network outages from localized incidents to network-wide events.
• Lead and mentor NOC personnel, offering technical guidance and skill development.
• Develop and maintain training programs and operational documentation.
• Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

• 4–7 years of technical experience in telecom or network operations.
• Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
• Experience working with Automation tools
• Strong expertise in core networking protocols and diagnostic tools.
• Effective leadership, communication, and documentation skills.
• Proficient in using standard tools such as Microsoft Office and relevant network databases.

Education

• High School Diploma or GED (required).

Work Schedule and Travel

• 5×8 hrs shift with flexibility to work either in day or night shifts based on business needs.
• 3 days work from office (Frisco, TX or Overland Park, KS), remaining 2 days can be work from home.

Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.