Role:

We are looking for a skilled L3 Support Specialist with expertise in Billing/Kenan systems. The ideal candidate will be responsible for ensuring smooth system operations, handling critical incidents, and providing expert-level support for billing processes.

Location: Pune/Gurgaon (Hybrid – Pune preferred)

Shifts: 7 AM – 4 PM / 2 PM – 11 PM (Rotational Week-offs)

Key Responsibilities:

• Investigate, diagnose, and resolve complex code and system issues.
• Manage and maintain source code, ensuring best practices in version control.
• Handle incident management, service requests, and system restoration.
• Provide end-to-end billing support and assist with process optimizations.
• Collaborate with cross-functional teams to identify operational gaps and suggest improvements.
• Maintain and update database tables, support data modeling requirements.
• Ensure timely communication and reporting of issues to stakeholders.

Qualifications & Skills:

• Strong experience in Kenan billing system or equivalent.
• Proficient in L3 Support operations – incident handling, defect resolution, service requests.
• Experience with database tables, data modeling, and SQL queries.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to interact with technical and non-technical teams.
• Flexible to work in rotational shifts.

Selection Process:

• 1 Technical Round
• 1 Managerial Round (if required)

Why Join Us:

• Hybrid working model with flexibility.
• Opportunity to work on critical billing operations.
• Collaborate with a dynamic and skilled team.